Customer Support Agent

1 semana atrás

São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro

Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.

This is an onsite position.

Key Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
  • Identify and assess customers' needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
  • Direct unresolved requests and issues to internal departments and follow up to ensure resolution
  • Update our internal databases with information and record inquiries, comments and complaints
  • Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements

  • Fluency in Portuguese
  • Fluency in English (verbal and written) 
  • Experience as a Customer Support Agent or similar CS role is appreciated
  • Familiarity with our industry is a plus
  • Customer-oriented approach with excellent communication and problem-solving skills
  • Ability to multitask, prioritize, and manage time effectively
  • Computer literacy
  • Flexibility to work on shift rotation 24/7

Benefits

Our employees are our most important asset, and that's reflected in the way we treat our people

We are proud to offer a variety of benefits to support our team, including:

  • A friendly and modern working environment
  • Career opportunities within a fast-paced environment
  • Competitive remuneration package
  • Outstanding health care medical plan

If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.

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