Customer Support Agent

2 semanas atrás


São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro

Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.

This is an onsite position.

Key Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
  • Identify and assess customers' needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
  • Direct unresolved requests and issues to internal departments and follow up to ensure resolution
  • Update our internal databases with information and record inquiries, comments and complaints
  • Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements

  • Fluency in Portuguese
  • Fluency in English (verbal and written) 
  • Experience as a Customer Support Agent or similar CS role is appreciated
  • Familiarity with our industry is a plus
  • Customer-oriented approach with excellent communication and problem-solving skills
  • Ability to multitask, prioritize, and manage time effectively
  • Computer literacy
  • Flexibility to work on shift rotation 24/7

Benefits

Our employees are our most important asset, and that's reflected in the way we treat our people

We are proud to offer a variety of benefits to support our team, including:

  • A friendly and modern working environment
  • Career opportunities within a fast-paced environment
  • Competitive remuneration package
  • Outstanding health care medical plan

If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.



  • São Paulo, São Paulo, Brasil SkillOnNet Tempo inteiro

    Company DescriptionWe are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term...


  • São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

    Job SummaryAdvanced Spanish SkillAs Mobile Tech Agent will attendance customers from different ranks support technical questions related to Mobile Google products process and guidelines. Will be responsible for opening and escalating cases. It will require the attendance in all channels support (Email and Phone).ResponsibilitiesCustomer Service Experience in...

  • Customer Support

    Há 2 dias


    São Paulo, São Paulo, Brasil Veesion Tempo inteiro

    ContextVeesion is a fast-growing French tech startup that develops an innovative gesture recognition solution using AI and computer vision.Our technology helps thousands of stores across 30+ countries reduce shoplifting by detecting suspicious behavior in real time.Following our Series B funding, Veesion is scaling rapidly across international markets such...

  • Customer Support

    Há 2 dias


    São Paulo, São Paulo, Brasil Veesion Tempo inteiro

    ContextVeesion is a fast-growing French tech startup that develops an innovative gesture recognition solution using AI and computer vision.Our technology helps thousands of stores across 30+ countries reduce shoplifting by detecting suspicious behavior in real time.Following our Series B funding, Veesion is scaling rapidly across international markets such...

  • Customer Support Specialist

    1 semana atrás


    São Paulo, São Paulo, Brasil NOAH Tempo inteiro

    Hybrid / Remote | Full-Time | US Time Zones (or EU Evening Shifts Required)We're growing our Customer Support function and looking for a highly skilled Customer Support Specialist to join our team. This is a mid–senior level role for someone who thrives in a fast-paced environment, communicates clearly, and delivers high-quality support while partnering...

  • Technical Support Agent

    1 semana atrás


    São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

    Description - ExternalAs a Technical Support Agent - Spanish Assistant you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of the Multi Channel Helpdesk team and work collaboratively with manager.In this role, you...

  • Technical Support Agent

    1 semana atrás


    São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

    As a Technical Support Agent (Assistant) you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of the Multi Channel Helpdesk team and work collaboratively with manager.In this role, you will:Provide end-to-end support...


  • São Paulo, São Paulo, Brasil VBET BRASIL Tempo inteiro

    About the roleWe are looking for a proactive and customer-focusedCustomer Support Agentto join our VBET Brazil team. In this role, you will support users of our online betting and casino platform by providing professional, fast and accurate assistance across live chat, email and phone channels.You will be the first point of contact for our players —...


  • São Paulo, São Paulo, Brasil Fortive Tempo inteiro

    As a Support Analyst, you'll be the go-to expert for our customers, helping them get the most out of the Intelex platform. Your responsibilities will include: Managing a dynamic queue of customer support inquiries via our ticketing system, email, and phone. Diagnosing and resolving technical issues related to the Intelex software. Determining whether issues...


  • São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...