Customer Support

2 minutos atrás

São Paulo, São Paulo, Brasil Veesion Tempo inteiro

Context

Veesion is a fast-growing French tech startup that develops an innovative gesture recognition solution using AI and computer vision.

Our technology helps thousands of stores across 30+ countries reduce shoplifting by detecting suspicious behavior in real time.

Following our Series B funding, Veesion is scaling rapidly across international markets such as the US and Brazil. Our
Customer Support team
is based in Paris, Lisbon, and São Paulo. You will join a dynamic and multicultural environment with strong growth opportunities.

Your Mission

As a
Customer Support Specialist
for the American market, you will be the go-to person for our customers when it comes to solving problems and ensuring a smooth and positive experience.

You will collaborate with Customer Success Managers, Product, and Tech teams to guarantee that our clients get the best out of Veesion.

What You'll Do

  • Customer Support & Troubleshooting
    : Manage incoming requests (tickets, chat, email, phone), investigate and solve technical issues, and provide clear solutions.
  • Customer Satisfaction
    : Be the first line of communication with clients, track issues, and ensure high-quality follow-up.
  • Knowledge Base Contribution
    : Document recurring issues, create self-help resources, and share product feedback with internal teams.
  • Collaboration
    : Work closely with Product, Tech, and Sales to continuously improve the customer experience.

You're a Great Match If

  • You have
    1-3 years of experience
    in customer support or technical assistance, ideally in a SaaS or tech company;
  • You're
    Fluent in English & Spanish
    ;
  • You're empathetic, resilient, and an excellent communicator - able to handle demanding clients with patience and professionalism;
  • You're
    organized and proactive
    , able to prioritize and multitask effectively;
  • You're comfortable with digital tools (CRM, ticketing systems, Slack, Notion…).

Recruitment Process

  • HR Interview
  • Team Lead Interview
  • Head of Customer Support Interview
  • Meet & Greet - Brazil Country Manager

What We Offer

  • Competitive compensation package.
  • A young and international team, with offices in Paris, Lisbon, and São Paulo.
  • A meaningful mission with innovative technology in retail security.
  • Fast-paced environment with real opportunities for career growth.

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