Technical Customer Support
2 semanas atrás
As a Support Analyst, you'll be the go-to expert for our customers, helping them get the most out of the Intelex platform. Your responsibilities will include: Managing a dynamic queue of customer support inquiries via our ticketing system, email, and phone. Diagnosing and resolving technical issues related to the Intelex software. Determining whether issues are system-related or user-related. Troubleshooting and debugging qualified system issues. Investigating root causes and documenting findings for our Research & Development and Quality Assurance teams. Ensuring timely resolution of customer issues in line with service level agreements (SLAs). Keeping customers informed on the status of their cases. Collaborating with cross-functional teams to deliver high-quality solutions. Continuously learning and applying knowledge of Intelex products and services. Identifying opportunities for product or process improvements based on customer feedback. Maintaining strong customer satisfaction and managing open/closed ticket volumes effectively. 1-3 years of experience in technical support, web applications, or quality assurance. Strong analytical and problem-solving skills. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Proven ability to prioritize tasks and manage time effectively in a fast-paced environment. Solid understanding of web-based application architecture. Familiarity with object-oriented design principles. Degree or diploma in Computer Science, Information Systems, or equivalent experience. Experience with ASP.NET, XML, JavaScript, SQL, or T-SQL. Knowledge of Microsoft Office, screen capture, and time-tracking tools. Understanding of Environmental, Health, Safety, or Quality (EHSQ) domains. Bilingualism is a plus. MCSE certification is an asset.
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Technical Customer Support
2 semanas atrás
São Paulo, São Paulo, Brasil Fortive Tempo inteiro R$18.000 - R$30.000 por anoDescriptionWhy You Should Join Us? Join a passionate and collaborative team at the forefront of delivering exceptional technical support for Intelex, a leading platform in Environmental, Health, Safety, and Quality (EHSQ) management. As a Support Analyst, you'll play a key role in helping our customers succeed by resolving technical issues and ensuring a...
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Technical Customer Support
2 semanas atrás
São Paulo, São Paulo, Brasil Fortive Careers Tempo inteiro R$40.000 - R$80.000 por anoWhy You Should Join Us? Join a passionate and collaborative team at the forefront of delivering exceptional technical support for Intelex, a leading platform in Environmental, Health, Safety, and Quality (EHSQ) management. As a Support Analyst, you'll play a key role in helping our customers succeed by resolving technical issues and ensuring a seamless user...
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Technical Customer Support
1 semana atrás
São Paulo, São Paulo, Brasil judge Tempo inteiroAbout For a decade, we've been on a mission to fix one of commerce's fundamental challenges: trust. In a world where distance and digital interfaces separate buyers and sellers, we're building the bridge of confidence that enables global trade to flourish.Our Purpose & VisionWe're driven by a bold vision: a world trading with confidence. Through our "Trust...
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Technical Customer Support
2 semanas atrás
São Paulo, São Paulo, Brasil Intelex Tempo inteiro US$40.000 - US$80.000 por anoWhy You Should Join Us?Join a passionate and collaborative team at the forefront of delivering exceptional technical support for Intelex, a leading platform in Environmental, Health, Safety, and Quality (EHSQ) management. As a Support Analyst, you'll play a key role in helping our customers succeed by resolving technical issues and ensuring a seamless user...
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Technical Support Analyst
2 semanas atrás
São Paulo, São Paulo, Brasil Danaher Tempo inteiro R$40.000 - R$80.000 por anoIn this role, you will have the opportunity to:Technical Support and Issue Resolution: Act as the first level of Technical Support, providing product support to internal and external customers via phone and email. Identify and resolve basic product issues using data collection, troubleshooting, and remote connections to customer systems. Intake, triage, and...
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Technical Support Analyst
2 semanas atrás
São Paulo, São Paulo, Brasil Cepheid Tempo inteiro R$40.000 - R$80.000 por anoIn This Role, You Will Have The Opportunity ToTechnical Support and Issue Resolution: Act as the first level of Technical Support, providing product support to internal and external customers via phone and email. Identify and resolve basic product issues using data collection, troubleshooting, and remote connections to customer systems. Intake, triage, and...
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Customer Support Specialist
1 dia atrás
São Paulo, São Paulo, Brasil DESPARK AGENCY Tempo inteiroRole DescriptionThis is a full-time hybrid role for a Customer Support Specialist based in São Paulo, SP, with some tasks allowing for remote work. The Customer Support Specialist will be responsible for assisting clients by addressing their inquiries, resolving issues, and maintaining high levels of customer satisfaction. Daily responsibilities include...
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Internal Customer Support
2 semanas atrás
São Paulo, São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiro US$18.000 - US$21.000 por anoJob Description Agent Hiring (U1)Role: Internal/External Customer SupportLocation: Sao Paulo, BrazilLanguages required: English/French (3 positions)Salary R$6.000,00 (remote PJ) and R$7.000,00 (remote PJ)The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client's...
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Customer Support
2 semanas atrás
São Paulo, São Paulo, Brasil Consat Tempo inteiroAre you looking for an innovative workplace passionate about making the world greener? Then Consat Telematics is the place for you We are proud to be a leading global player in public transport technology. Our core business is to develop, maintain and implement public transport systems for vehicle manufacturers, operators and the passengers who rely on...
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Technical Support Representative
1 semana atrás
São Paulo, São Paulo, Brasil Medit USA Inc Tempo inteiro:Medit is a global leader in digital dentistry, known for delivering fast, reliable, and intuitive 3D scanning solutions that empower dental professionals across more than 100 countries. Our ecosystem—including the i500–i900 series intraoral scanners, Medit Link, and our expanding lineup of clinical and workflow applications—is growing rapidly...
