Tag Implementation Support Agent

2 semanas atrás

São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

Job Summary

Advanced Spanish Skill

As Mobile Tech Agent will attendance customers from different ranks support technical questions related to Mobile Google products process and guidelines. Will be responsible for opening and escalating cases. It will require the attendance in all channels support (Email and Phone).

Responsibilities

Customer Service Experience in a contact center setting requiring daily use of strong communication customer service relationship management and support skills.

Technologically savvy demonstrable aptitude in grasping knowledge of various aspects of Web performance Engineering

Capable enough to learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process

Structured thinking and problem solving skills

Strong communication customer service relationship management and support skills

Facilitate 1-2 hour phone consultations with customers in which you educate them on mobile site speed issues and guide them to fix issues where possible.

Give guidance support and train customers on pre-defined and documented speed optimization techniques.

Communicate with advertisers and internal sales and services teams via phone email chat and video conferencing as needed.

Employ strong clear communication skills with your customers and colleagues displaying your enthusiasm and a desire to succeed.

Deliver high quality service to your customers exceeding client expectations and quality scoring measures.

Exposure or understanding of maintenance of websites with associated knowledge (HTML JavaScript PHP ...)

Exposure to WordPress / Magento / Joomla / Shopify or similar platforms (at least 1 platform)

Experience working in a B2B environment

Advanced Spanish Skill

  • Customer Support Agent

    2 semanas atrás

    São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position.Key ResponsibilitiesRespond to customer queries in a timely and accurate way, via phone, email, social media or chatIdentify and assess customers' needs to achieve satisfactionHandle customer complaints, provide appropriate...

  • Technical Support Agent

    1 semana atrás

    São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

    As a Technical Support Agent (Assistant) you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of the Multi Channel Helpdesk team and work collaboratively with manager.In this role, you will:Provide end-to-end support...

  • Technical Support Agent

    2 semanas atrás

    São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

    Description - ExternalAs a Technical Support Agent - Spanish Assistant you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of the Multi Channel Helpdesk team and work collaboratively with manager.In this role, you...

  • Rotary Support Center Agent

    1 semana atrás

    São Paulo, São Paulo, Brasil Rotary International Tempo inteiro

    Title: Rotary Support Center Agent (Portuguese/English)Area: Global Services – Rotary Support CenterReports to: Administrative SupervisorClassification: Non-ExemptLocation: São Paulo, BrazilThis position is designated as Individual Hybrid with Set Frequency and expected to work from the RIBO one day per week (determined by individual based on business...

  • ERP Implementation Consultant

    Há 4 dias

    São Paulo, São Paulo, Brasil ePS (eProductivity Software) Tempo inteiro

    Location:São Paulo, Brazil (Hybrid)Department:Professional ServicesType:Full-timeReports to:Professional Services ManagerAbout EPS PackagingAt ePS Packaging, we're shaping the future of packaging through technology. As a global leader in industry-specific business and production software, we help packaging companies streamline operations, boost efficiency,...

  • Technical Implementation Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Tidal Tempo inteiro

    Job Title: Technical Implementation Specialist (Onboarding Manager)Contractor Fee: $3,200 - $3,500/month (USD)Work Arrangement: RemoteEngagement Type: Independent ContractorCommitment: Full-time (Approx. 45 hours/week)Company Overview:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable,...

  • Senior Industrial Automation Implementation

    1 semana atrás

    São Paulo, São Paulo, Brasil Tractian Tempo inteiro

    Customer at TRACTIAN The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai,...

  • Technical Implementation Consultant

    2 semanas atrás

    São Paulo, São Paulo, Brasil Braze Tempo inteiro

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...

  • Real Estate Executive Assistant

    1 semana atrás

    São Paulo, São Paulo, Brasil Vertu Agent Tempo inteiro

    Company Overview & CultureAbout Us:At Vertu Agent, we are a dynamic and client-focused firm dedicated to delivering exceptional service across several industries. We pride ourselves on innovation, collaboration, and professionalism, ensuring our team has the tools and support to excel in a fast-paced and evolving market.Our Culture:We foster a collaborative...

  • Implementation Success Manager

    Há 7 dias

    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro

    Company Overview:If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...