Implementation Success Manager
2 semanas atrás
Company Overview:If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.LI-HybridTeam Overview:We are looking for an Implementation Success Manager with experience in the SaaS business.You will be the first specialist in this function, giving you the challenge to support the Operations Manager in structuring the implementation area from scratch.Your goal is not only to onboard customers but to create the Playbooks and User Guides that will allow us to scale, while mastering the delicate art of managing client expectations during their critical first days.Role Responsibilities:Structure the Implementation Area: You will move us from ad-hoc processes to a standardized machine. You will map the customer journey, identify bottlenecks, and define the official "Onboarding Methodology" for the company.Master of Expectations & Objections: You will be the primary point of contact for complex setups. You must be skilled at resolving client objections (e.g., "Why doesn't this feature exist?"), negotiating deadlines, and aligning clear expectations to prevent frustration and early churn.Create & Maintain Internal Playbooks: You will write the Standard Operating Procedures (SOPs) for the team. You will create the "Implementation Playbook" that defines exactly how we handle menu ingestion, printer setup, and fiscal integration, ensuring consistency across the team.Own the User Guides (Knowledge Base): You will build and maintain our external Help Center. You will translate technical steps into simple, easy-to-follow guides and video tutorials (Loom/Scribe) so customers can self-serve.Manage Key Projects: You will personally lead the implementation for our VIP/Key Accounts, ensuring they go from "Signed" to "First Order" in record time (
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Implementation Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro US$60.000 - US$120.000 por anoCompany OverviewIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...
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Implementation Success Manager
1 dia atrás
São Paulo, São Paulo, Brasil DiDi Global Tempo inteiroCompany OverviewSe para você a tecnologia existe para melhorar o caminho da vida, para o nosso time também: Seu Caminho, Nossa Jornada.Acreditamos na tecnologia que conecta gente boa no que faz e que vive a diversidade para criar e compartilhar até os caminhos que a gente (ainda) nem sabe quais são. Trabalhamos para gerar valor não só para os nossos...
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Implementation Analyst II
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Customer Success Manager
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São Paulo, São Paulo, Brasil UiPath Tempo inteiroLife at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...
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Customer Success Manager
1 dia atrás
São Paulo, São Paulo, Brasil UiPath Tempo inteiroLife at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...
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São Paulo, São Paulo, Brasil Palo Alto Networks Tempo inteiroCompany Description Our MissionAt Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of...
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Implementation-Conversion Manager
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São Paulo, São Paulo, Brasil Worldpay Tempo inteiroAre you ready to write your next chapter?Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we...
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Customer Success Manager
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São Paulo, São Paulo, Brasil Mastercard Tempo inteiroOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Client Success Manager
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São Paulo, São Paulo, Brasil Addepar Tempo inteiro US$180.000 - US$240.000 por anoWho We AreAddepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform...
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Client Success Manager
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São Paulo, São Paulo, Brasil Addepar Tempo inteiroWho We AreAddepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform...
