Senior Operations Analyst

Your tasks
The position is responsable for activities related to overall OEM customer service with regards to support of demand planning, OE inventory, plant customer service representatives and transportation. Monitoring logistics performance levels and actively participating in projects. Other functions include understanting and using the customer's systems and control of specific OE customers logistics requirements.
Development of new customers/ products:
- Works with Traffic to set up carriers
- Coordinates special pre-build shipments with Plants and PDT Engineers
- Coordinates customer packaging requirements
- Coordinate EDI set up
Coordinates new customer set up with KAM/Controlling/Account Receivables
- Overdue Invoices:
- Monitor and management of customers overdue
- Overdue root cause analysis and execution of correction action plan
Logistics Performance:
- Regular access acording to the OEM requirement of the customer performance tools
- Share the performance status with all parts involves, including plant, sales office and BU
- Follow up on the responsable areas for action plans and 8D for performance improvement
- Discuss and negotiate with the customer the undue penalties
- Support participation in logistics audits, and implementation of MMOG (Material Management Operations Guideline) requirements
Sales Reporting:
- Support on preparation and follow up of OE daily tracking and sales report concerning the regional business, and match these information with the estabilished targets
' Preparation of sales report including Actual Sales, Firm Orders, Chances/Risks and stock level
- Execute and manage sales according to the estabilished forecast
- Emission of Credit and Debit Notes
Customer Relations:
- Promotes strong customer relationships with excellent customer support and an emphasis on customer service, through an intensive contact with the client, and periodic visits to them
- Maintain and continuously improve the OE local administrative systems and methods to ensure OE Requirements (Web EDI, EDI, SAP, SCORE, Cutomer's Suppiler Portal, Automation of the DANFE/xml delivery)
- Maintains all the customers systems related to sales and logistics
- Input and management of customer requirements into POMs
- Analysis and Implementation of Fiscal/Tax Flow and Logistics Requirements according to current legislation for existing and new customer
- Secure FOS and APO updload
Deliveries Management:
- Ensure customers requirements are met in the business through an analysis of the requirements of the customer and structure available
- Ensure that all the customers orders are being met through a daily EDI check and streight contact with the customers
- Manage export process, including transit and documents control
- Daily input and verification of SAP sales orders to ensure that all the customer's demand are reflected in the system
- Verification of Credit Availability and request of financial documentation for establishing new credit lines
- Emisson of Shipment Units and Delivery notes for invoicing
- Monitor product import and export in order to secure on time delivery and customer communication
Production Plan:
- Verify if the production plan will cover the customers demand, and negotiate with the Supply Chain Team possible changes
- Inform the Supply Chain Team of any volume variation in order to adapt the production plan
- Analyse the Production Plann and Provide the Logistic with a Direct Shipment Delivery Schedule
- Follow up inventory level versus customer requirements
- Generate SCORE reports to attend Central Logistics and local logistics requests
Price Update:
- Updated raw material information monthly for all customers, based on central information's
- Update forecast and all relative files
Budget / Forecast:
- Support the market planning by obtaining an accurate anual/monthly/weekly customer demand information
- Provide accurate and up tp date Forecast figures per customer and preparation for forecast meetings
- Management of forecast accuracy
**Profile**:
- Bachelor in Business Administration, Economics, COMEX
- Previous experience in Logistics, Supply Chain and Sales Operations
- Experience with the automotive industry (OEM business desirable)
- Basic project management experience
- Advanced English
- SAP Knowledge
**Offer**:
Hybrid job - Home-office 2 days a week
About us
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.
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**Keyfacts**:
Job ID
**REF69826C**
Field of work
**Logistics**
Location
**Jundiaí**
Leadership level
**Leading Self**
Job flexibility
**Hybrid Job**
- Legal Entity
**Continental do Brasil P

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