Customer support representative

1 semana atrás

HOME OFFICE, Brasil TownSq Tempo inteiro

Parte do Grupo Hoam Ventures, a Vendor Smart é uma plataforma que conecta administradores de condomínios a uma ampla rede de prestadores de serviços especializados. Dessa forma, facilitamos e melhoramos a gestão de projetos condominiais.

O objetivo do(a) Customer Support Representative é ajudar nossos clientes da Costa Oeste dos Estados Unidos, das 10h às 19h, de segunda a sexta. Você será responsável por interagir com fornecedores e clientes, oferecendo suporte e assistência em diversas atividades usando nosso sistema, tudo por e-mail, telefone e compartilhamento de tela.

O(A) candidato(a) ideal é alguém que se sinta confortável ajudando a resolver problemas de software, lidando com questões de suporte, como documentação que está faltando e configurações incompletas, e treinando os usuários sobre como usar o sistema corretamente. 
Como será seu dia a dia:

  • Horário: 10h às 19h. Prestando assitência aos clientes por telefone e e-mail;
  • Responder perguntas gerais sobre vendas e adesões;
  • Fazer perguntas para determinar a natureza do problema;
  • Ajudar os clientes a solucionar problemas que encontrarem ao usar o software e fornecer orientações para resolver a questão;
  • Contribuir para o esforço da equipe na realização de resultados relacionados, conforme necessário;
  • Validar documentos de seguro e carregá-los em nosso sistema de compliance.

O que esperamos de você:

  • Nível avançado/fluente de inglês, necessário para se comunicar por telefone, videochamada e e-mail com fornecedores e clientes dos Estados Unidos;
  • Experiência em atendimento ao cliente;
  • Alta atenção aos detalhes;
  • Boa capacidade de resolução de problemas;
  • Excelente comunicação verbal e escrita;
  • Deve ser capaz de trabalhar em equipe e de forma independente;
  • Resiliente e capaz de se adaptar a ambientes em mudança;
  • Familiaridade com ferramentas da Microsoft Office (Outlook, Word, Excel).

Você vai se destacar se tiver:

  • Experiência com Zendesk;
  • Conhecimento da indústria de gerenciamento de propriedades.

Quer saber um pouco mais sobre nós? Te convido a dar uma olhada em nosso site e no nosso LinkedIn.

  • Customer Success Specialist

    2 meses atrás

    HOME OFFICE, Brasil Sigga Technolgies Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Customer Success Specialist to join our team at Sigga Technologies. As a key member of our customer-facing team, you will be responsible for driving product adoption, ensuring customer satisfaction, and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute customer...

  • Customer Success Specialist

    Há 1 mês

    HOME OFFICE, Brasil Sigga Technolgies Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Customer Success Specialist to join our team at Sigga Technologies. As a key member of our customer-facing team, you will be responsible for driving product adoption, ensuring customer satisfaction, and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute customer...

  • Customer Success Specialist

    4 semanas atrás

    HOME OFFICE, Brasil Toro Investimentos Tempo inteiro

    Customer Success SpecialistAt Toro Investimentos, we're looking for a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring client satisfaction, and driving business growth.Responsibilities:Provide timely...

  • Customer success

    2 meses atrás

    HOME OFFICE, Brasil Sigga Technolgies Tempo inteiro

    Required Skills/Abilities  Excellent written and verbal communication skills  Excellent time management skills, managing work time responsibly and efficiently  Escalation and conflict management skills  Ability to be highly collaborative with internal and external teams  Independent, critical thinker/problem-resolution skills  High accountability to...

  • Sdr - sales development representative

    2 meses atrás

    HOME OFFICE, Brasil Ecco Talent Tempo inteiro

    Estamos em busca de um(a) SDR (Sales Development Representative) para fazer parte do time da Imperium, empresa nº 1 em CS para High Ticket do Mercado Digital Brasileiro. Sobre a empresa: Conheça a empresa liderada pelo empresário e infoprodutor Fernando Teixeira, criador do Método 7 Layers para Customer Success no mercado digital. Consultor de Customer...

  • Service Request Management Specialist

    2 meses atrás

    HOME OFFICE, Brasil Keep Simple Tempo inteiro

    Service Request Management AnalystWe are seeking a highly skilled Service Request Management Analyst to join our team at Keep Simple. As a key member of our service delivery team, you will be responsible for ensuring seamless service request fulfillment and exceptional customer experience.Key Responsibilities:Request Coordination: Assign, reassign, and...

  • Sales engineer manager

    Há 1 mês

    HOME OFFICE, Brasil CAF Tempo inteiro

    We re looking for a talented and passionate Senior Manager Sales Engineer, to join CAF s to join CAF s team. The Senior Manager Sales Engineer, is accountable for building the team, processes and tools necessary for Cafs technical pre-sales and implementation stage while contributing to a world-class customer experience. You will be responsible for...

  • Senior Sales Engineer Manager

    Há 1 mês

    HOME OFFICE, Brasil CAF Tempo inteiro

    Senior Sales Engineer ManagerWe are seeking a highly skilled and experienced Senior Sales Engineer Manager to join our team at CAF. As a key member of our sales team, you will be responsible for leading the technical sales and implementation phases of our customers, ensuring a world-class customer experience.Key Responsibilities:Lead a team of Sales...

  • Salesforce Cloud Administrator

    2 semanas atrás

    HOME OFFICE, Brasil ScanSource Tempo inteiro

    Salesforce Administrator II Role at ScanSourceWe are seeking a highly skilled Salesforce Administrator II to join our team at ScanSource. The successful candidate will be responsible for administering our multi-org Salesforce environment, working across various clouds, and collaborating with stakeholders to gather and translate requirements.Key...

  • Service Request Management Specialist

    2 meses atrás

    HOME OFFICE, Brasil Keep Simple Tempo inteiro

    Service Request Management AnalystWe are seeking a highly skilled Service Request Management Analyst to join our team at Keep Simple. As a key member of our service delivery team, you will be responsible for ensuring seamless service request fulfillment and exceptional customer experience.Key Responsibilities:Request Coordination: Assign, reassign, and...

  • Service Request Management Specialist

    2 meses atrás

    HOME OFFICE, Brasil Keep Simple Tempo inteiro

    Service Request Management AnalystWe are seeking a highly skilled Service Request Management Analyst to join our team at Keep Simple. As a key member of our service delivery team, you will be responsible for ensuring seamless service request fulfillment and exceptional customer experience.Key Responsibilities:Request Coordination: Assign, reassign, and...

  • Service Request Management Specialist

    Há 1 mês

    HOME OFFICE, Brasil Keep Simple Tempo inteiro

    Service Request Management AnalystWe are seeking a highly skilled Service Request Management Analyst to join our team at Keep Simple. As a key member of our service delivery team, you will be responsible for ensuring seamless service request fulfillment and exceptional customer experience.Key Responsibilities:Request Coordination: Assign, reassign, and...

  • Financial analyst jr

    2 meses atrás

    HOME OFFICE, Brasil ScanSource Tempo inteiro

    Required: Bachelor degree in Accounting/Finance/Business Administration or two years relevant working experience within credit and financial management disciplines. Strong communication skills and ability to relate well to all levels of management. Must be fluent in the English language and able to read, write, speak, and comprehend. Must be highly...

  • Senior Product Manager

    3 semanas atrás

    HOME OFFICE, Brasil Vagas by Intera Tempo inteiro

    About the RoleWe are seeking a Senior Product Manager to drive the success of our platform. The ideal candidate will take full ownership of the platform lifecycle, from conception to retirement, ensuring alignment with business objectives and client needs at every stage.Key ResponsibilitiesDevelop a deep understanding of our platform, its features,...

  • Senior Product Manager

    3 semanas atrás

    HOME OFFICE, Brasil Vagas by Intera Tempo inteiro

    About the RoleWe are seeking a Senior Product Manager to drive the success of our platform. The ideal candidate will take full ownership of the platform's development, enhancement, and performance. Leveraging their comprehensive understanding of e-commerce trends, technologies, and business needs, they will collaborate with cross-functional teams to define...

  • Principal software engineer

    2 meses atrás

    HOME OFFICE, Brasil TalentX Digital Tempo inteiro

    As a Principal Software Engineer, you play a pivotal role in architecting the backbone of our enterprise GenAI platform. You will lead the design and implementation of sophisticated infrastructure solutions that support scalable, reliable, and high-performance operations for our GenAI platform. This principal role demands close collaboration with a...

  • Senior Product Manager

    2 meses atrás

    HOME OFFICE, Brasil Vagas by Intera Tempo inteiro

    About the RoleWe are seeking a Senior Product Manager to drive the success of our platform, taking full ownership of its development, enhancement, and performance. As a key member of our team, you will collaborate with cross-functional teams to define the platform's vision, strategy, and roadmap, delivering solutions that empower our clients to achieve their...

  • Backend Software Engineer Position

    3 semanas atrás

    HOME OFFICE, Brasil Kobe Apps Tempo inteiro

    About the RoleWe are looking for a skilled Backend Software Engineer to join our team at Kobe Apps. As a Backend Developer, you will be responsible for building and maintaining software components, ensuring excellence and testing them in a messaging microservices oriented architecture.About the ChallengeBuild and maintain software components to serve as an...

  • Backend Software Engineer

    Há 5 dias

    HOME OFFICE, Brasil Kobe Apps Tempo inteiro

    **Backend Developer Position at Kobe Apps**We are looking for a skilled Backend Developer to join our team at Kobe Apps. As a Backend Developer, you will be responsible for building and maintaining software components, ensuring excellence and testing them in a messaging microservices oriented architecture.**Key Responsibilities:**Build and maintain software...

  • Service Request Management Specialist

    4 semanas atrás

    HOME OFFICE, Brasil Keep Simple Tempo inteiro

    Service Request Management AnalystWe are seeking a highly skilled Service Request Management Analyst to join our team at Keep Simple. As a key member of our service management team, you will be responsible for ensuring seamless service delivery to our internal customers.Key Responsibilities:Request Coordination: Assign, reassign, and prioritize tickets to...