Senior Operations Manager

4 semanas atrás

Salvador, Brasil beBeeLeadership Tempo inteiro

Job Opportunity: Operational Leadership We are seeking an experienced leader to head our operational teams and drive performance. Key Responsibilities Directly manage high-performing teams of over 50 members, including team leaders and senior managers. Design and implement efficient processes and structures to ensure stable operations and growth. Establish and monitor key performance indicators (KPIs) and motivational frameworks to achieve regional objectives. Oversee day-to-day operations, ensuring quality through analytics and quality assurance frameworks. Manage team budgets and resources to optimize cost efficiency and effectiveness. Requirements and Qualifications Proven experience in managing operational teams of over 50 people. Background in sales, contact center, or customer support operations. Proficiency in English and Portuguese languages. Benefits and Opportunities Chance to lead high-performing teams and drive business results. Opportunity to design and implement innovative processes and structures. Professional development and growth opportunities. About the Role This is a leadership position that requires strong management skills and experience. The ideal candidate will have a proven track record of driving performance and achieving results. They will be able to inspire and motivate team members to deliver exceptional outcomes.

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