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Field Services Solution Engineer
Há 1 mês
Solution Engineer - Services Cloud
What is a Solution Engineer?
A Solution Engineer, also known as a Pre-Sales Engineer or Sales Consultant, presents product offerings and architecture to prospects and customers to evoke confidence in our technology infrastructure and remove technical objections in the sales cycle. To accomplish this, they must have strong technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and demonstrate solutions that address these requirements and provide business value.
The Service Solution Engineer is responsible for presenting our Service and Support product offerings to prospects and customers based on a customer's specific business requirements. The primary goal of our team is to use our customer service expertise to become trusted advisors and highlight how our products can solve their customer service challenges and provide a return on investment.
You'll be expected to analyze the service needs and requirements through deep discovery, recommend a solution using your service experience, discuss industry best practices to improve business processes, and make the customer confident that a partnership with Salesforce is right for their business.
Your Impact:
- Evangelize Service Cloud value to customers, including C-level executives and IT, and field teams
- Assess business and operations impacted by technology
- Deliver findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable
- Contribute to development of technical sales strategy
- Configure and demonstrate visionary solutions tailored to each customer's business
- Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management
- Execute enablement activities, such as Webinars, Best Practices, Knowledge Share, etc.
- Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer
Requirements:
- Minimum 3 years of experience in PreSales and Services Industry
- Experience in Customer Service, Contact Centers, or Field Service industries is a plus
- Understanding of the Salesforce product suite and platform
- Knowledge of related applications, relational database, and web technology
- Basic programming experience in HTML and other web-based technologies is an advantage. Workflow / BPM / integration experience
- Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions
- Some domestic travel is required
We believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives, such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce welcomes all.
