Partner Success Manager
4 semanas atrás
Partner Success Manager Overview Partner Success Manager 3 is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market, sell and deliver the company's SaaS solutions to their customers. Partner Success Manager 3 serves as the primary post‑onboarding contact for partner engagement, ensuring alignment with program objectives and mutual business outcomes. Responsibilities Build and manage strong relationships with assigned partners acting as their advocate within the organization. Drive partner enablement by coordinating product training, sales resources and marketing tools to improve adoption and sales readiness. Collaborate with partner sales and partner marketing to support joint business plans, demand generation activities and revenue goals. Monitor partner performance against KPIs (pipeline growth, certifications, customer satisfaction renewal rates). Provide guidance on go‑to‑market execution, technical enablement and customer lifecycle best practices. Serve as the central point of escalation for partner‑related issues ensuring quick resolution and positive experience. Gather partner feedback to inform product support and program improvements. Mentor, coach, train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team. Basic Qualifications Bachelor's degree or equivalent experience 3+ years of experience in partner success, channel management, customer success, or account management within a SaaS environment. Microsoft Windows and Office proficient Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Strong organizational, multi‑tasking and time‑management skills Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas Strong Microsoft Excel skills Strong leadership, sound judgement and business acumen skills Strong facilitation and project management skill Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Strong data gathering, interviewing and analytical / problem solving skills Strong critical thinking and problem solving skills Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions Self‑motivated with the ability to manage projects to completion with minimal oversight Able to thrive in a fast paced deadline driven environment Strong attention to detail Demonstrated ability to influence, motivate and mobilize team members and business partners Strong ability to develop and use engaging, informative and compelling presentation methodologies Strong ability to handle sensitive information with discretion and tact Strong ability to establish rapport and gain the trust of others; effective at gaining consensus Ability to work independently and in a team environment Ability to coach, mentor and provide feedback to team members in a timely manner Strong knowledge of systems administration Strong knowledge of Microsoft Operating systems and products Strong understanding of SaaS business models, partner ecosystems and customer lifecycle management. #J-18808-Ljbffr
-
Customer Success Manager
1 semana atrás
São Paulo, Brasil vaga para Customer Success Manager Tempo inteiroSobre a vaga A BLIP está expandindo o seu time de Customer Success para atender contas estratégicas e de grande porte do portfólio. Estamos em busca de um (a) Customer Success Manager, com sólida experiência em tecnologia e gestão de clientes enterprise, capaz de atuar de forma consultiva, estratégica e orientada a resultados de negócio para compor o...
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil vaga para Customer Success Manager Tempo inteiroSobre a vagaA BLIP está expandindo o seu time de Customer Success para atender contas estratégicas e de grande porte do portfólio. Estamos em busca de um (a) Customer Success Manager, com sólida experiência em tecnologia e gestão de clientes enterprise, capaz de atuar de forma consultiva, estratégica e orientada a resultados de negócio para compor o...
-
Partner Customer Success Manager
3 semanas atrás
São Paulo, Brasil Qlik Tempo inteiro**What makes us Qlik**?**A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in...
-
Partner Success Manager, Brazil
2 semanas atrás
Sao Paulo, Brasil GoTo Tempo inteiroJob DescriptionThe Partner Success Manager is on the front lines of the channel program. Our efforts are centered on offering our reselling partners great support. Fulfilling a true partner success role as a general point of contact and path of escalation for everything post sale.**Responsibilities**A brief outline of defined roles and responsibilities is...
-
Partner Success Specialist
2 semanas atrás
São Paulo, Brasil The List Tempo inteiroWe are looking for a Partner Success Specialist to help maintain the health of our partner ecosystem by strengthening day-to-day operational relationships with our partners. You will report to the Partner Success Manager and be part of a B2B team dedicated to delivering exceptional service to our network of luxury boutiques and platforms. WHAT YOU'LL DO -...
-
Customer Success Manager
1 dia atrás
São Paulo, São Paulo, Brasil Desk Manager Tempo inteiroA Desk Manager é uma plataforma de ESM, que facilita da operação à gestão, atuando no mercado há mais de 10 anos e somando mais de 500 clientes ativos em diversas frentes de negócio. Com uma suíte que engloba 12 aplicativos multifuncionais, a plataforma destaca-se no mercado.Entre suas funcionalidades estão o aplicativoChamado, que serve como o...
-
Partner Success Sr. Manager
2 semanas atrás
São Paulo, Brasil Gympass Tempo inteiroYour wellbeing matters. Join a company that cares. GET TO KNOW US Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in and headquartered in NYC, we have a...
-
Customer Success Manager
Há 3 horas
São Paulo, Brasil TITAN Tempo inteiroTITAN is a no-code, web-based, fast-paced, growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager , you'll...
-
Partner Account Manager
4 semanas atrás
São Paulo, Brasil Qlik Tempo inteiroWhat makes us Qlik? A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI / ML capabilities that lead to better decisions, faster. We excel in...
-
Customer success manager
Há 3 horas
São Paulo, Brasil TITAN Tempo inteiroTITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hireCustomer Success Managersto join our growing Customer Success team in North America.As aCustomer Success Manager , you'll manage...
