Partner Success Manager, Brazil

Há 3 dias

Sao Paulo, Brasil GoTo Tempo inteiro
Job Description
The Partner Success Manager is on the front lines of the channel program. Our efforts are centered on offering our reselling partners great support. Fulfilling a true partner success role as a general point of contact and path of escalation for everything post sale.
**Responsibilities**
A brief outline of defined roles and responsibilities is found below. But this can be summed up in one sentence for partners, and that is “How can I help”. Partner Success will be able to do the groundwork internally in resolving issues for partners and providing concierge type support for post-sale processes. Such as:
- Providing a single point of contact and escalation for anything outside of the sales process
- Aiding in the resolution of issues/problems with Porting, Logistics, Project Management, Setup, and Training.
- Aiding partners in case management and customer status
- Aiding in the resolution of Billing, Commission, and spiff issues. We will take down all the information and quarterback issues like this through to resolution with the billing team
- Seeing issues through to resolution for any post sale needs
- Helping identify bottlenecks in process
- Helping to set up Partner Demo Accounts
- Aiding in portal management
- Assisting Full-Service Partners
- Offer assistance with setting and training on correct expectations, processes, and the tools available for partners to use.
**Qualifications**:
- Salesforce experience recommended
- Ability to manage time effectively between calls and handling cases
- Problem solving skills
- Maniacal attention to detail required
- Excellent written and verbal communication skills
- Ability to present information in a succinct, clear fashion
- Ability to deal with ambiguity and roll up sleeves to “go figure it out” in a fast-paced environment
- Understanding of sales processes
- Ability to build strong internal and external relationships
- Speak English and Portuguese

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