Configuration Specialist-Sb

Technical Support Specialist

Hoje

We are seeking a highly skilled consultant to provide technical support for our client in Brazil.

The ideal candidate will have at least 5 years of experience as a technologically focused advisor, with expertise in tools such as Master's DFE, One Source Tax One, eComex and OSGT.

Key Responsibilities:

• Configure applications and perform necessary system updates and adjustments
• Develop integrations for the respective applications

Requirements:

• At least 5 years of experience as a technologically focused advisor
• Expertise in tools such as Master\'s DFE, One Source Tax One, eComex and OSGT
• Opportunity to work on challenging projects
• Collaborative work environment

About Us:

We value innovation, teamwork and continuous improvement. We believe that our people are our greatest asset and we invest heavily in their growth and development.

Technical Support Specialist L3

Hoje

We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U.S. client. You\'ll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with Product, Engineering, and Tier 1 & 2 Support. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Our client is a fintech company that provides commodities managers with task automation and timely insights on their trades, including risk exposure, positions, and profits and losses. With over 5 million trades on its SaaS platform, the company is an award-winning industry leader that counts among its customers some of the world\'s largest financial firms. Our client is growing rapidly and is seeking innovative, bold risk-takers to advance its product strategy of market disruption and expansion.

Responsibilities

• Serve as the escalation point for Tier 2 on complex, technical customer support issues
• Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
• Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
• Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
• Maintain deep knowledge of the client\'s platform, integrations, APIs, and system behavior
• Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting
• Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement
• Participate in post-incident reviews and ensure learnings are translated into process or product changes

Required Experience

• Excellent English and either Spanish or Portuguese communication skills
• 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
• Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
• Excellent communication ability, translating technical details into clear explanations for customers and internal teams
• Experience working with product and engineering teams to resolve bugs or product limitations
• Experience in energy trading, ETRM/CTRM software, financial, or ERP systems
• Desire to work in an environment that: maintains a client-centric approach to building products; strives to maintain a world-class organization; loves technology
• Proven ability to stay self-motivated, work hard, own problems from start to finish, and bring order from chaos
• Demonstrated ability to work independently or as part of a broader team
• Trustworthy, team-oriented, transparent, and fun

Preferred Experience

• Experience with Python

Additional Information

• Know that your ideas are heard and matter. Think big
• Own your job and be recognized for your contributions
• Work with smart, creative people
• Making mistakes is human. Let\'s learn from them and be transparent
• Be recognized as an individual, no presumptions or judgment. Be the extraordinary you
• 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
• Start: ASAP

Highly Skilled Technical Support Specialist

Hoje

Technical Support Specialist

Our company is seeking a skilled and motivated Technical Support Specialist to join our team. This full-time position requires providing expert-level technical support, managing customer requests, and ensuring high customer satisfaction.

This role involves collaboration with cross-functional teams, including Development, QA, IT, and DBA, to address technical issues and provide seamless experiences for clients.

The successful candidate will be enthusiastic, energetic, and possess a strong passion for learning. They will be a motivated team player who is driven to provide solutions and improve user satisfaction.

Technical Application Support Specialist

Hoje

The Application Support Specialist role provides technical and functional support for business-critical applications.

Key Responsibilities:

• Provide Level 2/3 support for key enterprise systems, including LIMS, EHS platforms, and IoT data collection.
• Troubleshoot incidents, service requests, and change requests to ensure timely resolution and minimal business disruption.
• Monitor application health, performance, and integrations across the organization.
• Support end users globally, ensuring high-quality service and clear communication.
• Maintain accurate documentation, audit trails, and compliance with regulatory standards.
• Participate in system upgrades, testing, and deployment activities to drive innovation.
• Ensure seamless integration and data flow between applications and enterprise systems.

Required Skills & Qualifications:

• Experience supporting complex applications in manufacturing, quality, EHS, or IoT environments.
• Proficiency in Spanish and Portuguese language required.
• Familiarity with SQL, Windows, Azure, and integration platforms essential.
• Strong analytical and troubleshooting skills.
• Ability to work collaboratively with global teams and support users across multiple regions.
• Excellent communication and documentation skills.

Preferred Qualifications:

• Experience with cloud-based solutions and real-time production monitoring.
• Knowledge of compliance and regulatory requirements in manufacturing industries.

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