Support Analyst

4 semanas atrás

Rio de Janeiro, Brasil Wipro Limited Tempo inteiro

Overview:**_Do_**- _Excellent communication skills, _- _Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills. _- _Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies. _- _Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support _- _Manage and resolve customer complaints. _- _Identify and escalate issues to supervisors as and when needed._- _ Provide product and service information to customers. _- _Research required information using available resources andOffer Solution to customers. _- _Research, identify, and resolve customer complaints usingapplicable software. _- _Route calls and tickets to appropriate resources and Domains whocan best support he user, _- _Document all call information according to standard operatingprocedures. _- _Recognize, document, and alert the management team of trends incustomer calls. _- _Create SOPs for new Issues and resolution given. _- _Complete call logs and reports._

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