Cx and Insights Analyst

A AMARO é um destino omnicanal onde clientes podem descobrir e comprar uma ampla variedade de produtos marcas que combinam com seu estilo de vida. Sediada em São Paulo, nossa missão é tornar fácil e encantador para nossas clientes digitais encontrar produtos que combinem com suas vidas e valores.
Nascidos no Brasil e com ambição global, criamos nossos produtos para o mundo como ele deveria ser, não o que é hoje. Estamos sempre crescendo junto com nossas equipes. É preciso uma abordagem mais honesta, acessível e inteligente para criar nossos produtos e a experiência das nossas clientes. Estamos comprometidos em entender a vida das pessoas. Esse é o nosso DNA
AMARO is seeking a talented CX and Insights Analyst.
- Results-driven and likes to execute projects and has implementation skills to make them a reality bringing business value and great impact.
- Works well independently in a very fast-paced environment, but is also a team player and likes to build solutions through the exchange of experiences and cross-functional relationships.
**What you'll do**:
- Customer Experience. Lead and scale CX initiatives that drive efficient growth and improve customer experience in all areas of expertise in Customer Happiness. Design surveys to collect feedback from all steps on customer journey.
- Scale. Scope particular problems and derive integral solutions based on robust analysis. Develop new projects and initiatives to bring efficient flows and systems through data and low code systems deep dives. Collect internal and external data, and prepare analysis, reports, and presentations with actionable insights that guide our Customer Happiness’ leaders to make better decisions. Be the focal point for Customer Happiness’ macro planning, centralizing, and sharing with other areas these forecasts. You also will contribute to spread the voice of customer into the organization and cross operational data and feedback data to bring context and empathy.
- Results. Track KPIs monthly and steer actions to maximize Customer Happiness results. Build dashboards and data visualization to automate the flows.
- Tech Squads. Work closely and cohesively with all tech squads in order to prioritize actions with the most positive impact. Assist in the economic impact evaluation and RICE Score of new digital features and Customer Happiness’ projects.
- Relationships Act as the owner and touchpoint of Customer Happiness systems such as Kustomer, Twilio, and LimeSurvey.
**What you have previously done**:
- Experience with configurations on Low Code systems
- Advanced English
- Experience with SQL
**Who you are & your beliefs**:
- Personality: You are smart, humble, hard-working and collaborative.
- Determination: You are hungry to challenge the status quo and have the drive to get it done.
- Vision: You think big, craft a compelling vision and inspire others to follow you.
- Master of multiple domains: You bridge the gap between business, technology and people.
- Friendly but direct: Others enjoy working with you because you are optimistic and transparent.
- Lead and coach: You attract the best talent because people want to work and learn from you.
- Do the right thing: You believe the planet is our responsibility and take positions.
**What your qualifications are**:
- Education: engineering, technology or related courses
- Advanced level of Excel.
- Level of English: Advanced
Na AMARO acreditamos que não há limites para a tecnologia e criatividade, o que nos permite inovar sem limites. Procuramos empreendedores destemidos que tenham coragem de tomar riscos calculados e sempre optem por agir ao invés de ter a certeza absoluta. Nunca houve uma época mais empolgante do que os dias atuais e estamos animados com o futuro que estamos criando.

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