Field Service Engineer

Há 3 dias

São Paulo, São Paulo, Brasil Agfa Tempo inteiro
The Agfa-Gevaert Group develops, produces, and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.Esta posição realiza serviços técnicos e suporte diário em sistemas de Raio-X Agfa (DRs, CRs e impressoras) para clientes finais e equipe interna. Com foco em sistemas DR. O Engenheiro de Campo deve reparar e corrigir, instalar/configurar, treinar o cliente e encaminhar, quando necessário, problemas para o suporte de 2º e 3º níveis. Auxiliar clientes internos e externos, como usuários, freelancers, colegas de todas as áreas de negócios, de forma presencial ou remota na resolução de problemas técnicos, identificando oportunidades de upselling de Serviços e Produtos Agfa e repassar estas oportunidades para a equipe de vendas, conforme necessário, contribuindo para o crescimento dos negócios. O objetivo desta posição é consolidar uma equipe de serviço local sólida para melhorar a satisfação do cliente.This position provides technical services and day-to-day support on Agfa X-ray systems (DRs, CRs, and printers) for end customers and internal staff. With a focus on DR systems.The Field Engineer is expected to repair and fix, install/configure, train the customer and escalate issues to 2nd and 3rd level support when necessary.Assist internal and external customers, such as users, freelancers, colleagues from all business areas, in person or remotely in resolving technical issues, identifying opportunities for upselling Agfa Services and Products, and passing these opportunities on to the sales team as needed, contributing to business growth.The objective of this position is to build a strong local service team to improve customer satisfaction.Location:
Remote:
Sao Paulo, BrazilWhat You'll Do:
Provide technical support by phone, remote, and on-site to Agfa customers, Field Engineers, Sales, and Implementation Team.Manage escalations, complaints to Tier 2 and development, and act as a point of contact for higher-level support teams.Contribute to resolution of escalated cases and Support Regional Service Management by handling Critical

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