Technical Account Manager
2 semanas atrás
About the Role Riskified’s clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The Technical Account Manager will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products. Externally, you’ll be working with brand-name retailers who are looking to reduce online fraud rates, and increase their bottom line by optimizing, improving, and enhancing their current Riskified services. Internally, you'll collaborate daily with various departments including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of the product life cycle are addressed, being one of the primary points of contact of the Integrations team. The end goal of the Technical Account Manager is to own the technical aspects of integration efforts, upsells and cross-sales to accelerate our merchants’ growth. What You’ll Be Doing Serve as the main technical focal point for Riskified’s enterprise merchants, leading upsells, cross-sales and other efforts Analyze clients’ requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products’ capabilities Build, monitor, and execute joint project plans with clients Work closely with Account Management, Sales and Support teams as a technical subject matter expert and offer technical support for new and existing products and services Proactively Initiate and design process improvements, tools, features, and product enhancements. Qualifications 4+ years of experience as a Technical Account Manager/ Customer Success Engineer/ Solution Engineer / Technical Project Manager working with multiple enterprise customers’ technical and business teams Advanced proficiency in English writing and communication skills required Client-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources) Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutions Proven technical background with API integrations; should be comfortable reading logs and source code Experience working with databases and querying languages (e.g. SQL) Excel in critical thinking and technical troubleshooting of multi layered, complex problem statements while maintaining excellent internal and external stakeholder relationships Prior experience working with internal interfaces such as R&D, Product, Account Management, Sales teams in a global organization Enthusiastic problem solver with a proactive approach Experience working with e-commerce and/or payments industry - advantage Experience with eCommerce platforms such as Shopify and Magento - an advantage Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Technology, Information and Internet Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law. #J-18808-Ljbffr
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Technical Account Manager
2 semanas atrás
São Paulo, Brasil Riskified Tempo inteiroAbout Us Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team...
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Technical Account Manager
4 semanas atrás
São Paulo, Brasil Riskified Tempo inteiroAbout Us Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest...
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Technical Account Manager
1 semana atrás
São Paulo, São Paulo, Brasil Riskified Tempo inteiroAbout UsRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team...
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São Paulo, Brasil Corning Tempo inteiroCandidatar-se agora- Candidatar-se agoraIniciar**Por favor, aguarde...****Data**:8 de nov de 2024**Localização**: Sao Paulo, São Paulo, BR, **Empresa**:Corning**Technical Account Manager (65680)**:Pursues, secures, and executes profitable business opportunities with new and existing customers to support the achievement of the division’s or region’s...
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São Paulo, Brasil Graphisoft Tempo inteiro**About Graphisoft**: **About the Role**: As a **Technical Account Manager** you will be the trusted technical advisor and advocate for our largest and most strategic customers. You will ensure their success by addressing their unique needs with care, urgency, and expertise while driving long-term partnerships that fuel mutual growth. This role is perfect...
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São Paulo, Brasil Graphisoft Tempo inteiroAbout Graphisoft : About the Role : As a Technical Account Manager you will be the trusted technical advisor and advocate for our largest and most strategic customers. You will ensure their success by addressing their unique needs with care, urgency, and expertise while driving long-term partnerships that fuel mutual growth. This role is perfect for someone...
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São Paulo, Brasil Graphisoft Tempo inteiro**About Graphisoft**:**About the Role**:As a **Technical Account Manager** you will be the trusted technical advisor and advocate for our largest and most strategic customers. You will ensure their success by addressing their unique needs with care, urgency, and expertise while driving long-term partnerships that fuel mutual growth.This role is perfect for...
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Technical Account Manager
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São Paulo, Brasil D·engage Limited. Tempo inteiroDepartment Name Technical & Client Services Date Opened 11/01/2025 Job Type Full time Industry Technical & Client Services Work Experience 5+ years Job Description D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and...
