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Cfe Senior Consultant

4 semanas atrás

São Paulo, São Paulo, Brasil SAP Tempo inteiro
**What we offer**
**Position Description**:
The SAP Concur Implementation Project Manager is responsible for implementing SAP Concur services and Service Administration procurement. This includes fulfilling the roles of project manager and functional expert in the implementation and provide service solutions to the client. These include, but are not limited to, project management, solution design, hands-on service configuration, client project team training, best practices considerations, clients' cases follow up - solutions and client testing/validation support, service administration delivery. Depending on services contracted, the IPM will also have overall leadership responsibility when Travel IPM, Technical Consultants, or extended services resources join the project. This role will act as Service Administration source for several Projects.
**Responsibilites**:
Manage multiple concurrent complex, global, multi-phased implementations following SAP Concur implementation methodology and provide Service Administration to clients under his/her care
- Quickly and effectively gather client's business requirements to design and configure SAP Concur services
- Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones / countries
- Creatively design solutions for complex requirements
- Develop and maintain strong functional and technical product knowledge
- Effectively communicate and work with internal and client project teams, international and multi-cultural clients
- Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely
- Conduct effective training and product demonstrations with clients at their location or by placing calls remotely
- Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
- Provide contributions to SAP Concur project methodology and document library
- Provide updates on client statuses and escalate issues while maintaining control of the project
- Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities
- Meet or exceed deployment productivity and quality metrics
- Deliver outstanding client service to achieve high implementation survey scores
- Work effectively with peers, other departments and management
- The position will require visit to client's facilities, as needed
- The position will require working from SAP Concur offices in Mexico, as needed
- The position will require to work Service Administration duties to fulfill client requirements
**Education, Experience & Training required**:
- Four-year degree in Systems Information
- Experience in Accounting/Administration/Finance a plus
- SAP FI Certified, ABAP knowledge highly desirable.
- English / Spanish / Portuguese mandatory
Minimum of two years of project management, consulting and/or software implementation experience
- Experience in client-facing/service roles
- Strong organizational skills and ability to deliver on commitments
**Job Specific Specialized Knowledge & Skills**:
- Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
- Proven negotiation and presentation skills
- Strong technical aptitude and ability to understand technical concepts quickly
- Implementation methodology experience
- Ability to persuade and influence
- Excellent organizational and planning skills
- Ability to work productively in a fast-paced, ever-changing environment
- Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
- Ability to prioritize and manage workload to meet deadlines
- Ability to guide clients thru methodology and offering of best practices
**Critical Performance Competencies**:
- Accountability
- Listening
- Planning and Organization
- Attention to Detail
- Business Acumen/Strategic Business Perspective
- Communication and Influence
- Adaptability/ Flexibility
**Value Competencies**:
- Displays passion for & responsibility to the customer
- Hires, develops & rewards great people
- Displays leadership through innovation in everything you do
- Displays a passion for what you do and a drive to improve
- Displays a relentless commitment to win
- Displays personal & corporate integrity
**EEO**:
SAP Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)
SAP Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, SAP Concur offers fle