Lead SWIFT payments Support Engineer

2 semanas atrás

São Paulo, São Paulo, Brasil Addendum Tempo inteiro
Overview

Join to apply for the Lead SWIFT payments Support Engineer role at Addendum .

Join ADDENDUM, a global software development and IT team augmentation firm focusing on fintech, banking, and telco industries. Experience tailored benefits, diverse projects with various tech stacks, and opportunities for growth, freedom, and responsibility you desire.

About the Company

Join ADDENDUM, a global software development and IT team augmentation firm focusing on fintech, banking, and telco industries. Experience tailored benefits, diverse projects with various tech stacks, and opportunities for growth, freedom, and responsibility you desire.

About the Role

You will be part of a dedicated team based in Lithuania and USA, supporting large-scale international payment systems critical to global fintech operations. Your main focus will be SWIFT incident management and technical support, ensuring stable and secure payment messaging operations.

What you will be doing
  • Serve as the primary point of contact for SWIFT-related incidents, analyzing, troubleshooting, and resolving issues at L3/L4 support levels.
  • Monitor and maintain SWIFT infrastructure performance and availability to meet SLA requirements.
  • Plan and support deployment activities including updates, migrations, and configuration changes related to SWIFT environments.
  • Collaborate with cross-functional teams (operations, compliance, engineering) to ensure smooth SWIFT message flows and integration.
  • Work with Linux-based systems primarily from a user/administrative perspective (no development required).
  • Propose and assist in implementing process improvements and system optimizations to increase reliability and efficiency.
  • Participate in on-call rotations and occasional weekend support during critical updates or migrations (approximately once every 1.5 months).
  • Document incidents, resolutions, and knowledge base articles to improve team efficiency.
What we expect
  • Proven experience working with SWIFT messaging and payment systems, ideally in a support or operations role.
  • Familiarity with Linux systems from an administrative/user perspective.
  • Strong analytical and problem-solving skills in incident management and system troubleshooting.
  • Experience supporting complex, distributed financial systems with a focus on stability and uptime.
  • Ability to work independently and take ownership of SWIFT-related responsibilities.
  • Good communication skills and ability to collaborate with international, cross-functional teams.
What we offer
  • Salary: the range is flexible and depends on your experience
  • Top Talent Collaboration: Join award-winning teams from different countries.
  • Diverse, Challenging Projects: Break free from the ordinary with dynamic, stimulating work.
  • Epic Team Events: Join us for summer and winter parties and online events.
  • Learning & Development Opportunities: That new tech certificate is just around the corner.
  • Special Celebrations: We love a good shindig for birthdays and project milestones.
EEO statement

At ADDENDUM, we wholeheartedly reject all forms of discrimination, including but not limited to age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage, civil partnership, or any other protected category. We are committed to fostering a culture of equality and inclusion, where every individual has the opportunity to thrive.

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