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Data Analyst Problem(Incident) Management
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Contribute to prevent incidents from happening through proactive incidents analysis and to minimize the impact of incidents that cannot be prevented. For Problem Management will be a major contributor to the Service Management mission by ensuring Problem Management best practices and execution in a consistent, practical, and viable way.
Also, automation is an important part of this job, since nowadays DXC is looking for opportunities to automate processes, reports, etc.
Problem Management has end-to-end accountability for the Problem Management process, standards, and strategic direction of the process within the account (s) and/ or assignment he/she is having. Automation of reports and analysis of big data.
responsible to ensure all the various process components are executed through the many different organizations that are involved in Problem Management (managing problem records end-to-end)
- Ensures RCA (Root Cause Analysis) documents/tickets are provided within SLA/KPI with high quality of the content
- Conducts RCA meetings with technical capabilities if the RCA and its ownership is unclear
- Validates reports of Problem Management performance metrics, and seeks for automation opportunities.
**Experience**:
- Advanced Excel: VBA, Macros, formulas
- Programming Languages
- Mastery of Automation tools, such as Blue Prism, UI Automation or UiPath
**Education**:
- Bachelor's degree (or advanced student) in a Technology related career
- Excellent fluency in written and verbal English and Portuguese
