After Sales Coordinator

Company OverviewDiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.For more information, please visit:
OverviewWe are a fast-paced team focused on making every partner feel supported, guided, and empowered from day one. This role is critical to ensure that our partners have a positive experience during their first steps with us and continue to see value through meaningful touchpoints, support on improving their pages, and increased visibility and orders on the platform.You'll be part of a cross-functional and data-driven team that believes in building strong foundations and long-term relationships with our partners through structured onboarding, scalable processes, and high-quality interactions.Role ResponsibilitiesA team leader, guiding and developing a group of After Sales Analysts with clear goals and structured feedbackThe owner of your vertical's performance and strategic KPIs, including activation rate, orders tracking, page quality, and partner satisfactionAn analytical thinker who challenges the status quo and continuously improves internal processes and partner experienceObsessed with customer outcomes and feedback, always looking for ways to turn insights into actionA builder of scalable, repeatable, and measurable solutions that can be deployed across marketsResponsible for managing performance, productivity and SLA of onboarding activities and quality itemsAccountable for implementing playbooks, improving partner surveys, and ensuring full data and content accuracy on our platformRole QualificationsOutstanding team leadership and people management skills, with experience in coaching, performance review, and career developmentStrong adaptability in high-growth and ever-changing environmentsHigh level of ownership and resilience when dealing with operational challenges and ambiguous situationsExcellent communication skills and a customer-first mindsetSolid analytical skills with experience using data to drive insights and decision-makingAt least 3+ years of experience in a coordination/leadership role in After Sales, Customer Success or Account ManagementA proven track record in managing KPIs and delivering measurable impacth.Experience with CRM tools (Salesforce, Hubspot, Zendesk) and automation platformsStrong collaboration skills and a proactive attitude when engaging with cross-functional stakeholdersFluency in Portuguese and intermediate to advanced EnglishExperience working in tech companies, marketplaces or B2B2C environmentsEEO StatementWe create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.We are committed to building inclusive and diverse teams.At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on />//careers.Didiglobal.Com/terms#J-18808-Ljbffr

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