After Sales Coordinator

3 semanas atrás

São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro
Company OverviewDiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.For more information, please visit:
OverviewWe are a fast-paced team focused on making every partner feel supported, guided, and empowered from day one. This role is critical to ensure that our partners have a positive experience during their first steps with us and continue to see value through meaningful touchpoints, support on improving their pages, and increased visibility and orders on the platform.You'll be part of a cross-functional and data-driven team that believes in building strong foundations and long-term relationships with our partners through structured onboarding, scalable processes, and high-quality interactions.Role ResponsibilitiesA team leader, guiding and developing a group of After Sales Analysts with clear goals and structured feedbackThe owner of your vertical's performance and strategic KPIs, including activation rate, orders tracking, page quality, and partner satisfactionAn analytical thinker who challenges the status quo and continuously improves internal processes and partner experienceObsessed with customer outcomes and feedback, always looking for ways to turn insights into actionA builder of scalable, repeatable, and measurable solutions that can be deployed across marketsResponsible for managing performance, productivity and SLA of onboarding activities and quality itemsAccountable for implementing playbooks, improving partner surveys, and ensuring full data and content accuracy on our platformRole QualificationsOutstanding team leadership and people management skills, with experience in coaching, performance review, and career developmentStrong adaptability in high-growth and ever-changing environmentsHigh level of ownership and resilience when dealing with operational challenges and ambiguous situationsExcellent communication skills and a customer-first mindsetSolid analytical skills with experience using data to drive insights and decision-makingAt least 3+ years of experience in a coordination/leadership role in After Sales, Customer Success or

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