Client Delivery Manager

Há 3 dias

Rio de Janeiro, Brasil SAP SE Tempo inteiro

Requisition ID: 411670
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Hiring Manager: Eliane Melani
Recruiter Name: Thais Nadim
Additional Locations:

** Please submit your CV in English in order to proceed in the process. **

** This opportunity requires you to work 3 times a week in SAP Rio de Janeiro office. **

The Client Delivery Manager (CDM) serves as primary point of contact for SAP Private Cloud Customers of Enterprise Cloud Services, for technical delivery topics and other contractual entitlements, mainly focusing on S/4HANA private cloud edition as per contract.

The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, architecture and governance coaching, relationship management, and renewal initiation.

The CDM will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery, working along with other roles in SAP.

Key responsibilities:

  • Engagement Management
  • Conducts regular / quarterly business review meetings with the customer to discuss the service quality
  • Delivers a quarterly balanced scorecard with KPI’s to ensure overall customer satisfaction (performance review)
  • Creates and delivers monthly service reporting
  • Proposes and discusses improvement potential
  • Conducts service and business planning meetings to understand customer business needs
  • Explains aspects of SAP's overall cloud strategy and the growing portfolio to ensure adoption of S/4HANA and cloud standardization
  • Drives transformation towards SAP Cloud Solutions
  • Delivery Management
  • Is accountable and orchestrates onboarding projects
  • Manages overall technical delivery and management of system landscape according to planned scope, budget and milestones as a representative of SAP Enterprise Cloud Services
  • Guides customers on key topics like Business Continuity, Security & Compliance solutions
  • Supports delivery/operations teams to perform and drive root cause analysis to completion
  • De-escalates critical customer situations
  • Supports critical customer situations in conjunction with teams from Mission Control Center (MCC) if applicable
  • Ensures feedback loop into development/operations unit
  • Plans and manages customer release and maintenance activities (establish a customer IT calendar)
  • Ensures service plan execution by acting as a trusted advisor to establish a focus on core services delivered
  • Develops & implements quality plans for the customer
  • Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters
  • Account Management
  • Identifies upsell opportunities
  • Enables & ensures customer satisfaction surveys
  • Drives & reviews SLA service credit cases
  • Protects ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals and other revenue leakage possibilities
  • General overview of sizing / pricing of upcoming change requests
  • Liaises with different SAP stakeholders involved in the accounts, to ensure success and integration with neighboring teams
  • Be part of the SAP overall governance model set up for each customer
  • Active internal and external stakeholder management
  • Proactively adds value to customer (business) through aligning VAT (virtual account team) initiatives

Experience & Educational Requirements

1. Experience & Language Requirements

  • Proficiency in English is mandatory (verbally and written)
  • Customer facing role previous experience is a plus
  • Good understanding of cloud architecture and IT technical infrastructure
  • Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
  • High proficiency in customer communications and presentations.
  • Ability to work effectively as part of a virtual, dynamic, and dispersed team.
  • Spanish is a plus

2. Education

  • Minimum bachelor’s degree or equivalents in Business Administration, Computer Science, Engineering, or related field.

3. Professional Training & Certification

  • ITIL knowledge and skills are beneficial (Foundation Level)

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

Successful candidates might be required to undergo a background verification with an external vendor.

#J-18808-Ljbffr

  • Delivery Manager

    3 semanas atrás

    Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse, Part of TietoEvry Create, is inviting a talented professional to join our growing team as **Delivery Manager** for our client BICS. If you are a great negotiator - you can effectively hold negotiations with the customer and within the respective teams, contribute to establishing the governance and enhancing the processes between Infopulse and...

  • Delivery Manager

    4 semanas atrás

    Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse, Part of TietoEvry Create, is inviting a talented professional to join our growing team as **Delivery Manager** for our client BICS. If you are a great negotiator - you can effectively hold negotiations with the customer and within the respective teams, contribute to establishing the governance and enhancing the processes between Infopulse and...

  • Client Delivery Manager

    2 semanas atrás

    Rio de Janeiro, Brasil SAP Tempo inteiro

    Requisition ID: 411670 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Michael Zaeuner Recruiter Name: Thais Nadim Additional Locations: **Please submit your CV in English in order to proceed in the process.** *** This opportunity requires you to work...

  • Client Delivery Manager

    1 semana atrás

    Rio de Janeiro, Brasil SAP SE Tempo inteiro

    Requisition ID: 411670Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Michael ZaeunerRecruiter Name: Thais NadimAdditional Locations: Please submit your CV in English in order to proceed in the process. This opportunity requires you to work 3 times a week...

  • Technical Solutions Delivery Manager

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Valid Tempo inteiro

    Job Description:The Technical Solutions Delivery Manager at Valid plays a pivotal role in ensuring the successful delivery of telecom solutions and services to clients.This includes managing the end-to-end delivery process, coordinating with various teams to ensure project deadlines and milestones are met, and maintaining a high level of customer...

  • Senior Service Delivery Manager

    3 meses atrás

    Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse, Part of Tietoevry Create is inviting a talented professional to join our growing team as a Senior Service Delivery Manager. Join the team of our customer BICS - a global telecommunication enabler with a physical network stretching through the globe! With expertise in the Telco or Enterprise business, you will drive and stimulate the success of...

  • IT Service Delivery Manager

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil British American Tobacco Tempo inteiro

    We are seeking a highly skilled IT Service Delivery Manager to join our team in Rio de Janeiro. As an IT Service Delivery Manager, you will play a crucial role in ensuring the effective delivery and management of IT services for a portfolio of applications or a group of end markets.About the RoleThis is a challenging and rewarding opportunity that requires...

  • Local Delivery Manager Lam

    6 meses atrás

    Rio de Janeiro, Brasil Orange Tempo inteiro

    **votre rôle**: - Accountable for the on-time delivery of all service orders in the assigned local country/ies. - Meet or exceed the targets set by the management with regards to Customer Satisfaction TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect) Overdue Orders Database(s) accuracy Quality of 1st time installation -...

  • Local Delivery Manager

    2 meses atrás

    Rio de Janeiro, Brasil Orange Business Tempo inteiro

    **Votre rôle**: - Accountable for the on-time delivery of all service orders in the assigned local country/ies. - Meet or exceed the targets set by the management with regards to Customer Satisfaction TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect) Overdue Orders Database(s) accuracy Quality of 1st time installation -...

  • Data Product Manager

    Há 1 mês

    rio de janeiro, Brasil Sys Manager Tempo inteiro

    VAGA ABERTA:Data Product Manager Sênior– Híbrido (Centro da Cidade/RJ)Em busca de uma carreira em uma empresa que valoriza a flexibilidade, desenvolvimento pessoal e sucesso da equipe? Com 28 anos de experiência e reconhecidos pelo GPTW pelo quarto ano consecutivo, estamos em busca de talentos para se juntarem a nós comoData Product Manager. Com matriz...

  • Data Product Manager

    Há 1 mês

    Rio de Janeiro, Brasil Sys Manager Tempo inteiro

    VAGA ABERTA:Data Product Manager Sênior– Híbrido (Centro da Cidade/RJ)Em busca de uma carreira em uma empresa que valoriza a flexibilidade, desenvolvimento pessoal e sucesso da equipe? Com 28 anos de experiência e reconhecidos pelo GPTW pelo quarto ano consecutivo, estamos em busca de talentos para se juntarem a nós comoData Product Manager. Com matriz...

  • Senior Service Delivery Manager

    3 meses atrás

    Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse, Part of Tietoevry Create is inviting a talented professional to join our growing team as a Senior Service Delivery Manager. Join the team of our customer BICS - a global telecommunication enabler with a physical network stretching through the globe! With expertise in the Telco or Enterprise business, you will drive and stimulate the success of...

  • Sys Manager | Data Product Manager | rio de janeiro

    Há 1 mês

    rio de janeiro, Brasil Sys Manager Tempo inteiro

    VAGA ABERTA: Data Product Manager Sênior – Híbrido (Centro da Cidade/RJ) Em busca de uma carreira em uma empresa que valoriza a flexibilidade, desenvolvimento pessoal e sucesso da equipe? Com 28 anos de experiência e reconhecidos pelo GPTW pelo quarto ano consecutivo, estamos em busca de talentos para se juntarem a nós como Data Product Manager. Com...

  • Local Delivery Manager

    3 meses atrás

    Rio de Janeiro, Brasil Orange Business Tempo inteiro

    **Votre rôle**: - Accountable for the on-time delivery of all service orders in the assigned local country/ies. - Meet or exceed the targets set by the management with regards to: - Customer Satisfaction - TDD, RTDD, ITDD, NS#3 and associated metrics - Management of Gold and Sesam orders - Database and dispatch accuracy - Quality of 1st time...

  • Local Delivery Manager

    2 meses atrás

    Rio de Janeiro, Brasil Orange Business Tempo inteiro

    **Votre rôle**: This person will be responsible for the implementation of the new Disruptive project in the region. This project aims to create a new framework for the Internal Projects delivery for POP/Circuit optmization. - Accountable for the on-time delivery of all service orders in the assigned local country/ies for Internal Orders. - Meet or exceed...

  • Local Delivery Manager

    6 meses atrás

    Rio de Janeiro, Brasil Orange Tempo inteiro

    **votre rôle**: - Accountable for the on-time delivery of all service orders in the assigned local country/ies. - Meet or exceed the targets set by the management with regards to: - Customer Satisfaction - TDD, RTDD, ITDD, NS#3 and associated metrics - Management of Gold and Sesam orders - Database and dispatch accuracy - Quality of 1st time...

  • Atendente de Delivery

    4 semanas atrás

    Rio de Janeiro, Brasil Jobbol Tempo inteiro

    Mercado de Frutas e Vegetais admite Atendente de Delivery em Rio de Janeiro Barra da Tijuca para atuar em Tempo integral, A combinar.. Receber pedidos de clientes por telefone, chat ou aplicativos de delivery. Orientar clientes sobre a disponibilidade de produtos e opções no mercado. Confirmar os detalhes dos pedidos e prazos de entrega com os...

  • Local Delivery Manager – LAM

    2 meses atrás

    Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

    about the role • Accountable for the on-time delivery of all service orders in the assigned local country/ies. • Meet or exceed the targets set by the management with regards to Customer Satisfaction TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect) Overdue Orders Database(s) accuracy Quality of 1st time installation ...

  • Local Delivery Manager – NAM

    2 meses atrás

    Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

    about the role This person will be responsible for the implementation of the new Disruptive project in the region. This project aims to create a new framework for the Internal Projects delivery for POP/Circuit optmization. • Accountable for the on-time delivery of all service orders in the assigned local country/ies for Internal Orders. • Meet...

  • Atendente de Delivery

    4 semanas atrás

    Rio de Janeiro, Brasil Mercado de Frutas e Vegetais Tempo inteiro

    Mercado de Frutas e Vegetais admite Atendente de Delivery em Rio de Janeiro (Barra da Tijuca). Receber pedidos de clientes por telefone, chat ou aplicativos de delivery.Orientar clientes sobre a disponibilidade de produtos e opções no mercado.Confirmar os detalhes dos pedidos e prazos de entrega com os clientes.Esclarecer dúvidas sobre os produtos,...