Delivery Manager

Há 1 mês


Rio de Janeiro, Brasil Infopulse Tempo inteiro

Infopulse, Part of TietoEvry Create, is inviting a talented professional to join our growing team as **Delivery Manager** for our client BICS.

If you are a great negotiator - you can effectively hold negotiations with the customer and within the respective teams, contribute to establishing the governance and enhancing the processes between Infopulse and customer, facilitate collaboration between the teams and the customer - you are invited to join our department management team

As a portfolio manager, you will be overseeing the processes and specifics of how the teams reach the customer’s objectives in close alignment with the Infopulse strategy. Strong communication and leadership skills are essential for this position.

**Areas of Responsibility**:

- Through effective leadership, focus on team performance and manage attrition
- Identify performance gaps, formulate action plans to address the identified gaps, implement and monitor action plans to ensure success, participate in the Performance Evaluation program in close cooperation with the external customer
- Manage escalation procedures and ensure the service level is maintained
- Suggest programs for team or individual development and motivation together with the customer
- Interface with the client and attend client calls when appropriate
- Provide regular and ad hoc analysis, reports, and metrics to key stakeholders
- Align work processes, structure, and systems to meet customer needs

**Qualifications**:

- Fluent English
- Corresponding people management experience is vital (you may previously hold the following positions: Project Coordinator, Delivery Manager, Team Leader, Account Manager, Project Manager, HR people partner and other relevant functions)
- 5+ years of experience in the international corporate environment
- Strong communication, interpersonal and leadership skills

**Will be an advantage**:

- Familiarity with IT or Telco environment

**Your contact for this vacancy is**:
**Ana Paula Freire**:
HR Manager


  • Delivery Manager

    Há 1 mês


    Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse, Part of TietoEvry Create, is inviting a talented professional to join our growing team as **Delivery Manager** for our client BICS. If you are a great negotiator - you can effectively hold negotiations with the customer and within the respective teams, contribute to establishing the governance and enhancing the processes between Infopulse and...


  • Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse, Part of Tietoevry Create is inviting a talented professional to join our growing team as a Senior Service Delivery Manager. Join the team of our customer BICS - a global telecommunication enabler with a physical network stretching through the globe! With expertise in the Telco or Enterprise business, you will drive and stimulate the success of...

  • Client Delivery Manager

    3 semanas atrás


    Rio de Janeiro, Brasil SAP Tempo inteiro

    Requisition ID: 411670 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Michael Zaeuner Recruiter Name: Thais Nadim Additional Locations: **Please submit your CV in English in order to proceed in the process.** *** This opportunity requires you to work...

  • Client Delivery Manager

    3 semanas atrás


    Rio de Janeiro, Brasil SAP SE Tempo inteiro

    Requisition ID: 411670Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Michael ZaeunerRecruiter Name: Thais NadimAdditional Locations: Please submit your CV in English in order to proceed in the process. This opportunity requires you to work 3 times a week...


  • Rio de Janeiro, Brasil Orange Tempo inteiro

    **votre rôle**: - Accountable for the on-time delivery of all service orders in the assigned local country/ies. - Meet or exceed the targets set by the management with regards to Customer Satisfaction TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect) Overdue Orders Database(s) accuracy Quality of 1st time installation -...

  • Local Delivery Manager

    3 meses atrás


    Rio de Janeiro, Brasil Orange Business Tempo inteiro

    **Votre rôle**: - Accountable for the on-time delivery of all service orders in the assigned local country/ies. - Meet or exceed the targets set by the management with regards to Customer Satisfaction TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect) Overdue Orders Database(s) accuracy Quality of 1st time installation -...


  • Rio de Janeiro, Brasil Infopulse Tempo inteiro

    Infopulse, Part of Tietoevry Create is inviting a talented professional to join our growing team as a Senior Service Delivery Manager. Join the team of our customer BICS - a global telecommunication enabler with a physical network stretching through the globe! With expertise in the Telco or Enterprise business, you will drive and stimulate the success of...

  • Client Delivery Manager

    2 semanas atrás


    Rio de Janeiro, Brasil SAP SE Tempo inteiro

    Requisition ID: 411670Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Eliane MelaniRecruiter Name: Thais NadimAdditional Locations: ** Please submit your CV in English in order to proceed in the process. ** ** This opportunity requires you to work 3 times a...

  • Local Delivery Manager

    3 meses atrás


    Rio de Janeiro, Brasil Orange Business Tempo inteiro

    **Votre rôle**: - Accountable for the on-time delivery of all service orders in the assigned local country/ies. - Meet or exceed the targets set by the management with regards to: - Customer Satisfaction - TDD, RTDD, ITDD, NS#3 and associated metrics - Management of Gold and Sesam orders - Database and dispatch accuracy - Quality of 1st time...

  • Local Delivery Manager

    3 meses atrás


    Rio de Janeiro, Brasil Orange Business Tempo inteiro

    **Votre rôle**: This person will be responsible for the implementation of the new Disruptive project in the region. This project aims to create a new framework for the Internal Projects delivery for POP/Circuit optmization. - Accountable for the on-time delivery of all service orders in the assigned local country/ies for Internal Orders. - Meet or exceed...

  • Local Delivery Manager

    7 meses atrás


    Rio de Janeiro, Brasil Orange Tempo inteiro

    **votre rôle**: - Accountable for the on-time delivery of all service orders in the assigned local country/ies. - Meet or exceed the targets set by the management with regards to: - Customer Satisfaction - TDD, RTDD, ITDD, NS#3 and associated metrics - Management of Gold and Sesam orders - Database and dispatch accuracy - Quality of 1st time...


  • Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

    about the role • Accountable for the on-time delivery of all service orders in the assigned local country/ies. • Meet or exceed the targets set by the management with regards to Customer Satisfaction TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect) Overdue Orders Database(s) accuracy Quality of 1st time installation ...


  • Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

    about the role This person will be responsible for the implementation of the new Disruptive project in the region. This project aims to create a new framework for the Internal Projects delivery for POP/Circuit optmization. • Accountable for the on-time delivery of all service orders in the assigned local country/ies for Internal Orders. • Meet...


  • Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Tempo inteiro

    Company OverviewWe are a leading provider of end-to-end IT and telecom services, committed to delivering innovative solutions that meet the evolving needs of our customers. Our team is passionate about creating value through technology and exceptional customer service.Job DescriptionWe are seeking an experienced Technical Operations and Service Delivery...

  • Local Delivery Manager

    3 meses atrás


    Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

    about the role • Accountable for the on-time delivery of all service orders in the assigned local country/ies. • Meet or exceed the targets set by the management with regards to: - Customer Satisfaction - TDD, RTDD, ITDD, NS#3 and associated metrics - Management of Gold and Sesam orders - Database and dispatch accuracy - Quality of 1st time...

  • Manager, Engineering

    2 meses atrás


    Rio De Janeiro, Brasil UpKeep Tempo inteiro

    POSITION SUMMARYAs Manager, Engineering you will report to the Director, Engineering and lead a team of software engineers. In partnership with technical program management, you will define processes, continuous improvement initiatives and measurements to ensure strength in performance and delivery.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Lead, motivate, and...

  • Project Manager

    2 meses atrás


    Rio de Janeiro, Brasil Baker Hughes Tempo inteiro

    **Are you a Project Manager who drives customer satisfaction?** **Are you looking for your next Senior role?** **Join our team!** At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our...

  • Project Manager

    7 meses atrás


    Rio de Janeiro, Brasil Wipro Limited Tempo inteiro

    Rio De Janeiro, Brazil - Tech Hiring - 3052625 **Role Purpose** - The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery_ **Do** - **Delivery Management** - _Ensure seamless delivery of the projects _ - Deploy optimum...

  • Project Manager

    7 meses atrás


    Rio de Janeiro, Brasil Wipro Limited Tempo inteiro

    Overview: **Role Purpose** - The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery_ **Do** - **Delivery Management** - _Ensure seamless delivery of the projects _ - Deploy optimum project delivery structure post...


  • Rio De Janeiro, Brasil Baker Hughes Tempo inteiro

    **Service Delivery Technical Manager (Wireline)** **Do you enjoy problem solving?** **Are you passionate about providing complex technical solutions?** **Be part of a team that keeps us safe and secure** We are the leader in well construction and production. Our innovative oilfield services and solutions improve efficiency, production and maximize...