Operations Manager

Há 5 dias

São Paulo, Brasil Euro Games Technology Ltd. (EGT) Tempo inteiro

Overview

We are looking for our OPERATIONS MANAGER in BRAZIL .

Founded in 2002 in Sofia, Euro Games Technology quickly grew into a leader in Bulgaria and a key player in the international gaming casino equipment market.

Responsibilities
  • Ensure the proper functioning of the technicians, maintaining optimal operational efficiency and exceptional customer service.
  • Train equipment operators, update the inventory of installed equipment, and provide documentation that supports the activities carried out and information about the operation.
  • Support gaming activities as required by the area.
  • Resolve machine issues for users instantly.
  • Coordinate inspections of the room\'s machines for customer use.
  • Visit the client once every two months for auditing and brand presence.
  • Be attentive to any needs and/or requirements of customers regarding the machine.
  • Database manager, update and review.
  • Follow-up to technicians (documentation) to other areas.
  • Lab Testing (Game and Server Setup and Testing).
  • Coordination of required machine changes by the sales and statistics department (by group or client).
  • Creation of installation files for the remote accounting system with complete SAP, Client, Series, MIKROTIK, and BAM data on the Jira – UCAS platform.
  • Creation of activation files once installed and created on the Jira platform by Bulgaria, with the corresponding machine data and MAC address of each machine.
  • Create the deactivation and activation files with each change of hardware, conversion that alters the machine counters and upload them to the Jira platform with all the precise data.
  • UCAS monitoring to see all online and offline machines and provide the necessary follow-up in conjunction with the casinos and technical area to keep everything operational and online.
  • Provide follow-up along with statistics when required for specific cases in any area.
  • Responsible for the proper functioning of the showroom together with the technical area of the zone.
Qualifications
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Industries: Gambling Facilities and Casinos

If you are interested, please share your resume:

Notes

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