Guest Relation Supervisor

Há 3 dias


São Paulo, Brasil Accor Hotels Tempo inteiro
Company Description

Sofitel Al Hamra Beach Resort

Job Description
  1. To be an ambassador of the hotel, in and outside the workplace.
  2. To oversee the Guest Relations operations and ensure that the hotel standards and procedures are fully known and followed.
  3. To provide personalized service to all guests, fully aware of and following the hotel standards and procedures.
  4. To ensure appropriate stock levels for the smooth operation of Guest Relations and prepare requisitions accordingly.
  5. To ensure proper coverage and supervision of the Guest Relations sections at all times.
  6. To ensure that all guests receive a warm welcome and enjoy their stay with the finest personal service.
  7. To ensure that the privacy of guests and the confidentiality of information is respected.
  8. To act as a representative of Management when dealing with guest complaints or if a member of the Lobby Hostess team faces difficulties that they cannot solve on their own.
  9. To manage any guest complaint professionally, resolving it and ensuring guest satisfaction while recording it.
  10. To personally welcome guests and escort them to their rooms, outlets, or other public areas as requested.
  11. To ensure uncompromising levels of cleanliness and maintenance through personal responsibility.
  12. To use appropriate materials, equipment, and supplies for the smooth operation of Guest Relations and request requisitions accordingly.
  13. To use proper telephone etiquette as per Sofitel standards.
  14. To spend most of the time in the guest area and socialize with guests, playing a Public Relations role to build strong and long-term relationships.
  15. To be fully aware of and report all guest comments or complaints.
  16. To be aware of all VIPs visiting or staying in the hotel.
  17. To properly use all equipment and PMS.
  18. To follow daily checklists and billing procedures.
  19. To respect schedules, terms, and deadlines as agreed with Management.
  20. To read and sign the logbook daily and update activity reports.
  21. To update the team with all happenings in the hotel and with the latest administrative, organizational, operational, or other changes and news.
  22. To conduct daily line-up briefing with the lobby hostess team to recapitulate tasks and activities.
  23. To promote the Accor loyalty programs.
  24. To maintain an atmosphere of high morale and a happy working relationship among the team.
  25. To be entirely flexible and adapt to rotate within the different subsections of the Front Office Department.
  26. To carry out any other reasonable duties as assigned by the Guest Relation Manager.
Qualifications
  1. Knowledge of the Russian language is a must.
#J-18808-Ljbffr
  • Guest Relation

    4 semanas atrás


    São Paulo, Brasil HotelConsult Tempo inteiro

    Estamos em busca de um Guest Relation para atuar em um hotel renomado em São Paulo. Este profissional será o principal ponto de contato dos hóspedes VIPs, oferecendo um atendimento personalizado e garantindo experiências memoráveis. Principais responsabilidades: Receber hóspedes VIPs, acompanhá-los durante a estada e assegurar que todas as...


  • São Paulo, Brasil Accor Hotels Tempo inteiro

    Company DescriptionSofitel Al Hamra Beach ResortJob DescriptionTo be an ambassador of the hotel, in and outside the workplace.To oversee the Guest Relations operations and ensure that the hotel standards and procedures are fully known and followed.To provide personalized service to all guests, fully aware of and following the hotel standards and...

  • Guest Relation Ambassador

    3 semanas atrás


    São Paulo, Brasil Accor Hotels Tempo inteiro

    Company Description Sofitel Al Hamra Beach ResortJob Description To be an ambassador of the Front Office and of the hotel, in and outside the work place.To always keep the working area clean and well maintained.To properly use the telephone etiquette as per Sofitel standards.To attend all guests approaching the front desk in the procedure of...

  • Guest Relation Ambassador

    3 semanas atrás


    São Paulo, Brasil Accor Hotels Tempo inteiro

    Company DescriptionSofitel Al Hamra Beach Resort Job DescriptionTo be an ambassador of the Front Office and of the hotel, in and outside the work place. To always keep the working area clean and well maintained. To properly use the telephone etiquette as per Sofitel standards. To attend all guests approaching the front desk in the procedure of...

  • Guest Service Officer

    3 semanas atrás


    São Paulo, Brasil Accor Hotels Tempo inteiro

    Company DescriptionSofitel Al Hamra Beach ResortJob DescriptionTo provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance.To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.To be fully conversant with all services and...

  • Guest Service Officer

    3 semanas atrás


    São Paulo, Brasil Accor Hotels Tempo inteiro

    Company Description Sofitel Al Hamra Beach Resort Job Description To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance. To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department. To be fully conversant with all services...


  • São Paulo, Brasil Accor Hotels Tempo inteiro

    Company DescriptionNovotel Makassar Grand ShaylaHotel that makes every moment matterThe centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and...

  • Guest Services Officer

    2 semanas atrás


    São Paulo, Brasil Accor Hotels Tempo inteiro

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • São Paulo, Brasil Accor Hotels Tempo inteiro

    HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your...


  • São Paulo, Brasil Accor Hotels Tempo inteiro

    Company Description Novotel Makassar Grand Shayla Hotel that makes every moment matter The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star...

  • Hotel Operations Supervisor

    3 semanas atrás


    São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiro

    Job SummaryWe are seeking a highly skilled Hotel Operations Supervisor to assist in supervising the Front Office Team and ensure that team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out.

  • Shift Supervisor

    4 semanas atrás


    São Paulo, Brasil Mitchells & Butlers Leisure Retail Limited Tempo inteiro

    No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!As Shift Supervisor at the Fox, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps...

  • Fairmont Gold Supervisor

    2 semanas atrás


    São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Schedule: Temps Complet Job Type: CDI Brands: FAIRMONT Location: Fairmont Banff Springs, Banff, Canada Reference: REF36488O Fairmont Gold Supervisor (Luxury Front Desk/Concierge)Region: Luxury & Lifestyle Company Description: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff...

  • Loss Prevention Supervisor

    2 semanas atrás


    São Paulo, Brasil buscojobs Brasil Tempo inteiro

    Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job DescriptionTrains and...

  • Loss Prevention Supervisor

    3 semanas atrás


    São Paulo, Brasil Accor Hotels Tempo inteiro

    Company DescriptionFairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job...

  • Luxury Hotel Butler

    3 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job OverviewRaffles Makkah Palace, a luxury hotel in Makkah, Saudi Arabia, is seeking a skilled Butler to provide exceptional service to its guests. This role involves ensuring that every guest receives prompt, courteous, and personalized service.About the JobThe successful candidate will be responsible for cleaning and maintaining all butler areas,...

  • Atendente de Apartamento

    3 meses atrás


    São Paulo, SP, Brasil Hilton Tempo inteiro

    Atendente de Apartamento A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner. **What will I be doing?** As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent...

  • Front Office Ambassador

    3 semanas atrás


    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    We are seeking a highly skilled and experienced Front Office Ambassador to join our team at Sofitel Al Hamra Beach Resort. This is an exciting opportunity for a customer-focused professional to deliver exceptional guest experiences and contribute to the success of our hotel.Job Summary:To be an ambassador of the Front Office and of the hotel, in and outside...

  • Concierge

    7 meses atrás


    Sao Paulo, Brasil Rosewood Hotel Group Tempo inteiro

    **General Information**: - Country/Region- Brazil- Province/City- Sao Paulo- Location- Rosewood Sao Paulo- Department- Rooms - Front Office- Job Type- Full-time Permanent- KEY RESPONSIBILITIES: - Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorts VIPs...

  • Atendente de Apartamento

    8 meses atrás


    Sao Paulo, Brasil Hilton Tempo inteiro

    A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner. **What will I be doing?** As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience....