Community Operations Lead – WeWork

4 semanas atrás

São Paulo, Brasil WeWork Tempo inteiro

Titulo da Vaga: Community Operations Lead

Nome da Empresa: WeWork

Localização: São Paulo – SP

Descrição da Vaga:

About Us
Founded in 2010, WeWork is a global platform for work with a mission to create a world where people work to make a life, not just a living. Our pioneering model offers the benefits of a collaborative culture, the flexibility to scale workspace up and down as needed and the power of a worldwide community, all for a lower cost. With 500+ locations in over 111 cities and 29 countries, our 527,000 memberships represent global enterprises across multiple industries, including 38% of the Global Fortune 500.

About the Role

The Community Operations Lead reports directly to the Business Manager and Operations Team within the market and works closely with the local Community Team. The role is primarily responsible for the execution of daily tasks and general upkeep of new and existing WeWork locations in the market. The role serves as the first line of offense for the community and operations teams, working quickly and diligently to resolve issues for our members, and proactively problem solve minor facilities issues. The Community Operations Lead role will provide support to all other Facilities personnel, and will constantly look for ways to improve personally and professionally as well as improve the overall building health. Success in this role will be increased member loyalty as well as reduced churn, and a connected community and operations team.

Key (or Specific) Responsibilities

  1. Solve maintenance requests submitted via ticketing system
  2. Report completed tickets via ticketing system
  3. Execute short lead time tasks
  4. Report to Facilities Manager and Lead for daily work schedules
  5. Assess and resolve maintenance issues onsite
  6. Periodically coordinate with Facilities Manager to discuss building health
  7. Minor wall repair and paint touch ups in a proactive manner
  8. HVAC filter changing and cleaning
  9. Repair storefront doors and change locks
  10. Key duplicating
  11. Furniture assembly, relocation and repairs
  12. Assist Facilities Leads with preventative maintenance on all appliances
  13. Light bulb changing
  14. Escort and assist outside vendors as needed
  15. Install and remove member logos

Critical Competencies for Success

  1. Self Started
  2. Organized
  3. Detail Oriented
  4. Effective Communicator
  5. Accountable
  6. Problem Solver
  7. Goal Setter
  8. Professional
  9. Sense of Confidentiality and Business Professionalism

Experience & Requirements

  1. Excellent communication and organization skills
  2. Strong organization skills with the ability to multitask
  3. Customer service and/or hospitality experience a plus
  4. Passion and understanding for WeWork’s mission and values
  5. Proficient in basic computer skills
  6. Ability to lift up to 40 lbs
  7. Ability to communicate in English
  8. Ability to work with a large, diverse group of employees and suppliers
  9. Desire to learn and seek new challenges
  10. Detail oriented, pays attention to details regarding processes and extra attention to special requests
  11. Ability to work with a large, diverse group of employees and vendors

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job posting is for a position with an entity owned and operated by a third-party franchisee that has a license to use the WeWorkⓇ brand when operating its co-working business. The franchisee is a separate company and a separate employer from WeWork Inc. and its subsidiaries (“WeWork”). For these positions, the franchisee will be your employer (not WeWork) and is solely responsible for all employment matters and decisions, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. WeWork has no involvement in any franchisee employment decisions, including receipt and review of your application and whether you are interviewed or hired for the job.

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