Servicenow Engagement Manager

4 semanas atrás

São Paulo, São Paulo, Brasil Cognizant Tempo inteiro
At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.
We are currently looking for an Engagement Manager responsible for delivering solutions that meet client needs and building positive client relationships to join our team.
What do we value?
We are seeking an Engagement Manager assess client needs, identify requirements, and develop projects to improve business operations. This role involves analyzing business data, assigning tasks, and solving problems.
Key Responsibilities:
- Manage projects accross: AMS, EMEA, APAC
- Build strong customer relationships & Lead customer meetings
- Manage Scope, Schedule, and Budget
- Handle Deployment Records and Resource Forecasts
- Document Lessons Learned and Capture Case Study Data
- Manage Client Escalation and Risk
- Identify Resource Needs and Prioritize Work with Customers
- Ensure understanding of delivery methodology
- Keep stakeholders informed & Send executive summary reports
- Coordinate knowledge transfer processes
- Facilitate sales to delivery process
- Transform deliverables into actionable plans
- Manage project schedules with Services team
- Ensure projects follow the assigned methodology
- Collaborate on workshop sessions
- Update Resource plans
- Coordinate pre and post Go-live activities
Necessary skills and experience required:
1. Bachelor's in software engineering, Computer Science, or related experience.
2. Proven experience in General Consulting
3. Proven experience in Service Management
4. Proven experience in Project Management
5. Proven experience in ServiceNow projects
6. ServiceNow Sysadmin Certification - Desired
7. Scrum Master Certification - Desired
8. Advanced English
Why Cognizant?
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
Shift: Full Time
Are you ready?
Join our team

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