Product Consultant

**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually
anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
**What You'll Do**:
The DocuSign CLM Professional Services team manages customer implementations of the DocuSign CLM product. The goals of the Product Consultant are to provide product recommendations and configurations, technical and business use expertise for our Web and pre-connected Applications, understanding of data and network security, ensure proactive communication to clients and internal staff, manage enhancement requirements and escalations, understand simple to complex business requirements and design solutions to meets those needs. The Product Consultant drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the CLM platform.
This position is an individual contributor role reporting to Manager of Professional Services and is designated Flex.
**Responsibility**
- Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
- Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction. This includes developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
- Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the Docusign CLM platform across their business using best practices
- Collaborate with DocuSign team to proactively uncover additional customer needs and support documenting client requirements and expectations
- Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements
**What You Bring**:
**Basic**
- A BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent
- 4+ years of experience consulting and leading implementation or solution architecture development, or business analyst teams in Software or Software-as-a-Service industries
**Preferred**
- Demonstrate ability to uncover additional customer needs
- Ability to drive customer towards productive utilization of their contract
- Outstanding writing and verbal communication skills
- Strong multitasking and organization skills
- Proven track record of delivering projects or products to market within budget
- Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector
- Experience with XML/Xpath or other structured data
**Life At DocuSign**:
**Working here**
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
**Accommodation**
**Our global benefits**:
**Paid time off**:
- Take time to unwind with earned days off, 10+ paid holidays, volunteer days and other programs.**Paid parental leave**:
- Take up to six months off with your child after birth, adoption or foster care placement.**Full health benefits**:
- Options for 100% employer-paid health plans from day one of employment.**Retirement plans**:
- Select retirement and pension programs with potential for employer contributions.**Learning & development**:
- Grow your career with coaching, online courses and education reimbursements.**Compassionate care leave**:
- Paid time off following the loss of a loved one and other life-changing events.

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