AI Operations Specialist

Há 19 horas

São José dos Pinhais, Paraná, Brasil Study Tempo inteiro

Study.com is a leading online education platform helping millions of learners and educators each month. We are looking for an AI Operations Specialist to oversee and optimize our AI operations. You will monitor performance across all AI use cases, identify improvement opportunities, and ensure our AI investments deliver maximum value. This role leads company-wide AI efforts, from deploying agents to delivering training, blending technical expertise with operational excellence. The ideal candidate is data-driven, creative, and comfortable experimenting with AI solutions, measuring productivity, and linking AI initiatives to long-term business goals.

Responsibilities
  • Identify and track inefficiencies across teams, automate workflows with AI-driven solutions to free up time and offload routine work.
  • Manage our portfolio of domain-specialized AI agents and tools, treating each AI as a specialist with unique strengths for maximum accuracy and seamless workflow integration.
  • Accelerate content creation, editing, and quality control using AI (e.g., Claude) to generate first drafts of articles, summarize research, or transform transcripts into outlines.
  • Partner with engineering to embed an AI-first approach in the development lifecycle through code generation, AI-based QA/testing, and context engineering for system alignment.
  • Lead company-wide AI upskilling with workshops, tool training, and best-practice sharing to amplify insights and foster an AI-forward culture.
  • Collaborate with data science and IT to build AI-driven tools like custom CRM assistants and automated dashboards using AI APIs and no-code platforms.
What You'll Bring To The Role
  • Bachelor's degree in Business, Computer Science, Data/Information Systems, or relevant field and/or equivalent work experience.
  • 3-5 years in operations, BI, or engineering roles, preferably in technology/SaaS, with demonstrable experience implementing automation or AI solutions.
  • Hands-on experience with generative AI platforms and APIs (e.g., OpenAI, Anthropic Claude).
  • Strong understanding of different AI models' strengths and performance characteristics across various use cases with a passion for staying up to date on AI trends and translating them into practical tools.
  • Experience with performance monitoring, metrics analysis, and dashboard/report creation to track AI effectiveness and ROI.
  • Breadth of knowledge across business areas with a mindset for linking problems to AI-powered solutions.
  • Effective change leadership and communication, with experience running workshops, coaching, and driving AI adoption.
  • Basic programming/scripting knowledge (Python, JavaScript, etc.) to integrate systems, validate AI-generated code, and integrate APIs.
About Study.com — Equal Opportunity

Study.com provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Study.com complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws.

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