Enterprise Matching Operations Coordinator

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About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe , Toptal is the world's largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

As a Matching Operations Coordinator, you will play a pivotal role in facilitating communication between talent and internal team members within our organization. Your primary focus will be to own and maintain effective communication channels with talent while managing various administrative tasks to ensure streamlined operations and job performance. We are seeking individuals who demonstrate exceptional organizational skills, confidence, and possess strong written and verbal communication abilities with a keen attention to detail.

This role requires a clear understanding of Toptal's operational scope and high-level collaboration across teams to ensure seamless delivery of services. You'll need the ability to independently manage tasks, contribute to ongoing process improvements, and support strategic initiatives.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

• Act as the primary point of contact for communication between talent who are hired on client engagements and internal Toptal stakeholders.
• Independently manage communication through various channels to ensure seamless interactions and information sharing. Written communication is especially important.
• Follow-up with talents within assigned accounts to understand project status and to identify and pursue up-sell and cross-sell opportunities, while sharing relevant updates with stakeholders as needed.
• Manage and execute various tasks and actions associated with assigned accounts to ensure smooth operations and job performance.
• Maintain constant communication with the team via Slack or Zoom during designated working hours.
• Assist in account administration items by collaborating with the Finance and Legal teams to ensure compliance with specific account's requirements.
• Organize and update process guidelines, making them easily accessible for team reference.
• Assist in onboarding new team members to ensure a smooth integration process.
• Support the completion of ad-hoc strategic projects, as needed.

• First week : Onboard and integrate into Toptal; familiarize yourself with Toptal's culture, history and vision; learn team tools, processes and reporting mechanisms; gain proficiency with Toptal's platform.
  • First month : Understand team processes, policies and content repository; familiarize yourself with various teams at Toptal and their contributions to company success; begin executing tasks with support from other team members.
    • First three months : Independently execute various tasks and actions associated with assigned accounts based on defined processes.
      • First six months : Start making your own contributions to our strategies by having a full grasp of the role, while exercising discretion and independent judgment; be an integral part of the Matching team's success.
        • First year : Act as a subject matter expert on the Matching Operations Coordinator role.
        Qualifications and Job Requirements
        • Bachelor's degree is required.
        • At least 2 years of experience in coordination, operations support, or customer support roles.
        • Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language. Good communication is at the core of everything we do, and you must be a strong communicator to be able to work successfully with a wide range of stakeholders.
        • Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution.
        • Proficiency in Google Sheets and Google Docs for data processing and presentation.
        • You should be a self-starter who thrives on accountability and managing your own workflow, tasks, and assigned accounts.
        • You need to be able to follow processes expertly. When faced with limited data, you need to be able to make decisions that follow given guidelines.
        • Adaptability. Our processes and priorities may evolve rapidly. You need to be able to learn and adapt to change quickly.
        • Willingness to collaborate, share knowledge, and learn from teammates.
        • Continuous Improvement. You need to have an eye for continuous improvement and be open to receiving challenging feedback.
        • Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
        • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

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Note: This posting includes content specific to Toptal and a remote-friendly setup.