Operational Excellence Leader

Há 4 horas


Brazil beBeeExcellence Tempo inteiro

Operational Excellence Leader About the Role We are seeking a highly skilled Operational Excellence Leader to join our team. In this role, you will be responsible for directing operational teams, designing efficient processes, and setting up key performance indicators (KPIs). You will oversee day-to-day operations, ensuring quality through performance analytics and other tools. Key Responsibilities Direct operational teams, including Customer Support and Teaching teams. Design and implement efficient operational processes and structures. Set up and monitor KPIs, as well as motivational frameworks for Team Leaders and their teams. Oversee day-to-day operations, ensuring quality through performance analytics and other tools. Manage team budgets and ensure cost efficiency. Requirements Proven experience in managing operational teams of over 50 people, including experience with Team Leaders and Heads. Experience in Sales, Contact Center, and Customer Support. Excellent English and Portuguese proficiency. Stages of Interview HR interview Case interview with Business Owner Test task Test task presentation to Business Owner Gathering recommendations Offer Why Choose Us Global Collaboration: Work with a diverse, international team that values innovation and recognizes individual contributions. Competitive Compensation: Receive an attractive salary package that reflects your expertise and rewards your contributions. Flexible Work Schedule: Enjoy the freedom to work during hours that best suit your productivity and lifestyle. Professional Development: Benefit from continuous learning opportunities and support for your career advancement goals. Location Options: Choose to work from our office or remotely, with seamless collaboration tools for both.



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