Workshop Manager
3 semanas atrás
- Manage staff time and attendance, productivity, and efficiency
- Supervise and coach staff to maintain a customer-focused environment
- Ensure staff adhere to the dress code and PPE requirements
- Identify training and development needs for staff
- Conduct staff performance reviews/appraisals as required
- Hold regular staff meetings and feedback sessions
- Workshop Operations, Capacity Planning and Work in Progress (WIP)
- Conduct daily WIP planning
- Monitor and manage workshop productivity and efficiency
- Interact daily with Service Advisors and the Parts Department to ensure parts availability for scheduled services
- Ensure all vehicles are serviced in line with OE service schedules and requirements, and confirm all vehicles are tested and operating correctly after work is completed
- Ensure errors are rectified to minimise recurrence of complaints
- Ensure workshop operations run smoothly and resources are utilised optimally
- Maintain up-to-date knowledge of industry developments
- Ensure internal and external customers are kept up to date with their vehicle’s progress at all times
- Resolve customer complaints promptly
- Ensure 100% accurate data input in Embrace (e.g. hour readings, job start and end dates, correct fault codes, and correct job types)
- Ensure all SOPs are adhered to
- Update workshop manuals when necessary
- Ensure accurate costing and closure of job cards
- Ensure all required documents are attached to job cards, both manually and electronically
- Ensure job cards are sent to the Isando filing room according to the monthly handover schedule
- Ensure quotations from preferred suppliers for outsourced and outwork jobs are requested, received, and processed on time
- Sign off job cards in accordance with requirements
- Ensure all recovery billing is documented and invoiced to external customers
- Generate the open job card report daily; investigate and ensure only WIP job cards remain open
- Report any WIP to management
- Generate the open purchase order report daily; investigate and ensure only WIP orders remain open
- Submit all required reports to management within agreed timelines
- Manage and maintain all company assets
- Report any loss or damage of company assets to management
- Request asset disposal in line with SOP and authority schedules
- Ensure correct recovery and warranty claim processes are followed
- Manage the workshop in a cost-effective manner and within budget
- Provide profit and loss reports as requested
- Ensure the workshop has the correct tools and equipment for the job at hand
- Ensure tools are in good working condition and suitable for specific tasks
- Conduct frequent spot checks to ensure required service standards are met
- Maintain professional conduct at all times
- Assist with operational functions as required
- Ensure dress code complies with company SOPs
- Maintain housekeeping standards on a daily basis
- Ensure Health and Safety standards are consistently upheld
- Maintain accurate technical information and ensure it is accessible to the technical team
- Attend product and technical training as required
- Manage the apprentice programme within your workshop
- Grade 12 (Matric)
- 7-10 years’ Previous Workshop Management experience
- Able to apply business principles and processes applicable to own work area/environment under general supervision
- Ability to articulate - to relay information back and forth
- Able to motivate the team to achieve the best results
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