Qualitative Interview Host

1 semana atrás

São Paulo, São Paulo, Brasil M3EU Tempo inteiro
**Company Description**
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
**The working hours for this role will be 20:30 - 05:30 (PST)**
**Job Description** Business Unit Mission**:
M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicated our high-quality in-person research experiences. We also support our clients with other platforms as well.
As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.
**Essential Duties and Responsibilities**:
Including, but not limited to the following:
- Be a point of contact for technical platform issues for both internal and external users
- Assess technical support level of user to provide appropriate support in a timely manner
- Prepare respondents in advance to join their scheduled interviews on time
- Facilitate start of scheduled interviews and provide troubleshooting support as needed
- Support moderator and interpreter trainings prior to the start of the project
- Triage and communicate issues to the QualStage Product Owner and Engineering team
- Document technical issues and resolutions to support customers and improve internal processes
- Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed
**Qualifications** Education and Training Required**:
- Bachelor's degree or equivalent work experience preferred.
- Multilingual in English, German and Spanish / Italian
**Minimum Experience**:
- Experience supporting customers with Qualitative online platforms preferred
- Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
- Previous experience in customer service, or call centre experience is a plus.
**Knowledge, Skill, Ability**:
- Must have the ability to work in a team environment.
- Exceptional written and verbal communication skills.
- Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
- Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
- Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
- A self-motivated individual with exceptional time management, organizational skills, and self-discipline.
**Additional Information**
LI-LC1
LI-Remote

  • Qualitative Interview Host

    1 semana atrás

    São Paulo, São Paulo, Brasil M3EU Tempo inteiro

    **Company Description**M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic...

  • Freelance Interview Host

    Há 2 dias

    São Paulo, São Paulo, Brasil M3Eu Tempo inteiro

    **Company Description**M3 is the global leader in digital solutions in healthcare.We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic...

  • Freelance Interview Host

    1 dia atrás

    São Paulo, São Paulo, Brasil M3USA Tempo inteiro US$8 - US$10

    Company Description M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic...

  • Freelance Interview Host

    Há 3 horas

    São Paulo, São Paulo, Brasil M3USA Tempo inteiro US$60.000 - US$80.000 por ano

    Company Description M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic...

  • Qualitative Junior Project Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil M3EU Tempo inteiro

    **Company Description** About M3**:Founded in 2000, with start-up investment capital from Sony, M3's mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs.Around the world, M3 organisations leverage...

  • Market Researcher

    Há 2 dias

    São Paulo, São Paulo, Brasil Xsolla Tempo inteiro

    **ABOUT US**At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world.Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life.We are committed to leveling the playing field, ensuring that every creator has the opportunity...

  • Clinical Scientist

    Há 2 dias

    São Paulo, São Paulo, Brasil Iqvia Tempo inteiro

    IQVIA provides scientific services spanning clinical trials, real world evidence, and consulting in all areas of the product lifecycle.The Patient Centered Solutions (PCS) team leads the industry in generating data to ensure that the patient voice is incorporated into the development and commercialization of medication and other drug/non-drug...

  • Senior Growth

    4 semanas atrás

    São Paulo, São Paulo, Brasil Tripshepherd Tempo inteiro

    Senior Growth & Marketing UX/UI DesignerLocation: São Paulo, Brazil (Remote initially, in-office when new hub opens)You're a growth-driven UX/UI designer who loves shipping experiments that move metrics. You'll own high-impact designs for two distinct travel brands:See Sight Tours: Our established tour company. You'll optimize our website's product pages,...

  • Marketing Digital Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeDigital Tempo inteiro R$52.000 - R$94.000

    Job Title: Marketing Digital SpecialistThe Brow Services & Brand Ambassador will serve as the key representative for brow services and products in Brazil. This individual will embody the unique DNA of the brand, acting as the primary face of the brand across multiple channels.Represent the brand as the authoritative spokesperson for brow services & products,...

  • Strategic Business Insights Professional

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeInsights Tempo inteiro R$89.999 - R$109.995

    Job OverviewWe are seeking a seasoned Strategic Business Insights Professional to lead our research initiatives focused on understanding consumer behavior, attitudes, and motivations.Key ResponsibilitiesDesign, execute, and manage comprehensive consumer research projects, encompassing quantitative surveys, qualitative interviews, focus groups, and...