Freelance Interview Host

Há 3 dias

São Paulo, São Paulo, Brasil M3USA Tempo inteiro US$8 - US$10
Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Job Description

Business Unit Mission:

M3 is managing thousands of online interviews in a year and has developed QualStage­ in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and ­replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Be a point of contact for technical platform issues for both internal and external users
  • Assess technical support level of user to provide appropriate support in a timely manner
  • Prepare respondents in advance to join their scheduled interviews on time
  • Facilitate start of scheduled interviews and provide troubleshooting support as needed
  • Support moderator and interpreter trainings prior to the start of the project
  • Triage and communicate issues to the QualStage Product Owner and Engineering team
  • Document technical issues and resolutions to support customers and improve internal processes
  • Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed
Qualifications

Education and Training Required:

  • Bachelor's degree or equivalent work experience preferred.
  • Multilingual in at least ONE of the following languages: French, German, Italian, Spanish, Portuguese, Chinese

Minimum Experience: 

  • Experience supporting customers with Qualitative online platforms preferred
  • Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
  • Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

  • Must have the ability to work in a team environment.
  • Exceptional written and verbal communication skills.
  • Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
  • Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
  • Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
  • A self-motivated individual with exceptional time management, organizational skills, and self-discipline.
Additional Information

Rate: $8 - $10 USD per hour

Operating hours between 03:00 - 20:00 EST

  • Freelance Interview Host

    1 dia atrás

    São Paulo, São Paulo, Brasil M3Eu Tempo inteiro

    Job DescriptionBusiness Unit Mission:M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches.This solution is easy-to-use, secure, and replicated our high-quality in-person research experiences.We also support our clients with other platforms as...

  • Freelance Interview Host

    Há 4 dias

    São Paulo, São Paulo, Brasil M3Eu Tempo inteiro

    **Company Description**M3 is the global leader in digital solutions in healthcare.We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic...

  • Freelance Interview Host

    Há 2 dias

    São Paulo, São Paulo, Brasil M3USA Tempo inteiro US$60.000 - US$80.000 por ano

    Company Description M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic...

  • Qualitative Interview Host

    2 semanas atrás

    São Paulo, São Paulo, Brasil M3EU Tempo inteiro

    **Company Description**M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic...

  • Qualitative Interview Host

    2 semanas atrás

    São Paulo, São Paulo, Brasil M3EU Tempo inteiro

    **Company Description**M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic...

  • Event Host

    Há 4 dias

    São Paulo, São Paulo, Brasil Goodera Tempo inteiro

    **Join Goodera as an Event Host and contribute to creating impactful and engaging volunteering experiences****Location**: São Paulo, Brazil**Role Type**: Freelance**About the Company**:Goodera helps companies enable their employees to volunteer with thousands of nonprofits in 100+ countries.Goodera's physical, hybrid and virtual volunteering activities...

  • Experience Sao Paulo as a Freelance Tour Guide

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeTour Tempo inteiro R$601

    About Freelance Tour Guiding in Sao Paulo">Are you passionate about sharing your knowledge of the rich history and vibrant culture of Sao Paulo with travelers? This opportunity is perfect for knowledgeable locals who want to make a difference in people's lives.">Job Description:">">Lead private walking tours highlighting the city's landmarks, stories, and...

  • Talent Acquisition Partner

    Há 6 horas

    São Paulo, São Paulo, Brasil beBeePartnership Tempo inteiro US$36.000

    Job Title: Talent Acquisition PartnerRole OverviewThis key position plays a pivotal role in the daily operations of our People team, driving strategic initiatives and fostering employee growth throughout the entire lifecycle.Key ResponsibilitiesCoordinate interviews, meetings, and logistics for candidates and team members.Manage shared calendars to ensure...

  • Hr Coordinator

    Há 5 dias

    São Paulo, São Paulo, Brasil Sur LATAM Tempo inteiro

    Get AI-powered advice on this job and more exclusive features.Our client is looking for a detail-oriented and people-first HR Coordinator with 5+ years of experience in an HR or People Operations environment. This person will support the daily operations of their People team and play a key role across the entire employee lifecycle—from scheduling...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Selzy Tempo inteiro

    **Who are we**We have been working on the Eastern European market for more than 10 years, but with the same persistence of a startup and love for our users, we create wow functionality, develop new products and provide the best support in the world 24/7We are looking for a person interested in delving into all aspects of the business, developing it together...