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Customer Support Specialist

4 semanas atrás

São Paulo, São Paulo, Brasil Selzy Tempo inteiro
**Who are we**
We have been working on the Eastern European market for more than 10 years, but with the same persistence of a startup and love for our users, we create wow functionality, develop new products and provide the best support in the world 24/7
We are looking for a person interested in delving into all aspects of the business, developing it together with the product manager, and having an impact on processes both within the team and the company. We are a team (60 people, fully remote) in which everyone strives to grow a product mindset and we are waiting for the same colleagues.
**About you**
- Have at least 1-year experience in support
- Have experience in communicating with clients both in writing and orally (chats/IP-telephony)
- Ability and desire to learn a lot of new technical information
- Willingness to work in shifts
- Basic knowledge of the principles of operation of HTML/CSS
- Perfect command of English (minimum C1)
**What will you do**
- Handle incoming customer requests (online chat, telephony)
- Accompany the work of the web service (moderation of the service, troubleshooting)
- Work with bug tracking system (Jira)
- Communicate with other departments to solve current tasks/problems on the product
**Benefits**
- Fully remote work
- Paid vacation and sick days
- Salary is pegged to the dollar (freelance contract execution)
- The company compensates all taxes
**Interview process**
Acquaintance Communication with one of the future colleagues Test task
Interview with a future mentor Offer
**Salary**: R$4,000.00 - R$7,500.00 per month
**Language**:
- English (required)