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Customer Support Advocate
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Professionals with a passion for delivering exceptional customer experiences are invited to join our team as a Customer Support Specialist.
Key Responsibilities:- Provide timely and effective support to customers and distributors through the registration of Service Contract Orders and coordination of field service engineers to service Rockwell products at customer locations.
- Analyze contract orders and provide critical support to customers and distributors by registering interactions through the Oracle Platform.
- Collaborate with Specialists and Business Process Owners to identify and develop best practices in maintaining software installed base.
- Support Global Projects and resolve problems or requests involving other areas of Rockwell or Headquarters quickly and efficiently.
- Proven experience in customer services
- Bachelor's degree in Business, International Relationship, or Engineering
- Fluent Portuguese and Advanced English skills
- Advanced knowledge of Office applications (Excel)
- Strong analytical skills and a proactive approach to problem-solving.
