Enterprise Customer Advocate

Há 5 horas

São Paulo, São Paulo, Brasil beBeeCustomerAdvocate Tempo inteiro R$720.000 - R$1.020.000

Job Title: Enterprise Customer Advocate

We are seeking a skilled professional to drive successful customer adoption and utilization of our tools.

Role Overview:

The primary focus will be on ensuring the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight. This role also involves partnering with the aligned account sales team to identify and mitigate customer risk across the customer lifecycle with our platform.

Responsibilities:
  • Responsible for success of assigned customer accounts throughout their journey from onboarding through adoption and expansion/extension/renewal phases.
  • Serve as a subject matter expert for customers' usage of our tools to solve business challenges, providing technical and business-oriented guidance at strategic points.
  • Establish and maintain an understanding of our technology portfolio, leveraging this knowledge to help improve customer application delivery and drive measurable value-based outcomes.
  • Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions tailored to each customer's needs.
  • Work cross-functionally with internal partners to translate customer business requirements into additional features to improve our offerings.

Key Skills And Qualifications:

  • Fluent English – essential for direct collaboration with international clients.
  • Proven experience working with global customers in solution architecture, sales engineering or technical account management roles.
  • Strong technical knowledge in software development, operations, security, cloud, microservices, containers, and orchestration platforms.
  • Familiarity with our tools (e.g., Terraform, Vault, Consul, Nomad) or similar solutions in infrastructure automation and DevOps.
  • Excellent communication skills – able to convey technical concepts clearly and handle customer objections effectively.
  • Self-driven and eager to learn, with attention to detail and adaptability in dynamic environments.

Preferred Experience:

  • Familiarity with our products and services.
About Us:

This company values its customers and is committed to helping them succeed.

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