Customer Care Analyst

2 semanas atrás


Jundiaí, São Paulo, Brasil TriMas Packaging group Tempo inteiro

Customer Care Analyst

Company: Rieke do Brasil Embalagens Ltda.

Primary Location: Avenida Juvenal Arantes, nº 2500, Galpão 19, Condo, Jundiai, Sao Paolo 13212-15 BRA

Employment Type: Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

Position Summary:
This role is responsible for resolving inquiries, processing orders, managing complaints, and ensuring a positive customer experience in alignment with company standards. The Customer Care Specialist works closely with internal teams such as sales, logistics, and technical support to address customer needs efficiently and accurately. With a strong focus on empathy, problem-solving, and communication, this role contributes to customer satisfaction, retention, and brand loyalty.

Primary Duties and Responsibilities:

  1. Analyze orders until delivery of goods to ensure the efficiency and effectiveness of the sales cycle.
  2. Provide after-sales support in responding to customer complaints.
  3. Monitor service level indicators and develop solutions related to processes and procedures.
  4. Manage complaints and non-conformities in orders.
  5. Inform customers about the expected arrival time of orders.
  6. Monitor customer satisfaction.
  7. Support the sales team.
  8. Monitor and analyze performance indicators, defining plans together with the team.
  9. Analyze and filter information.
  10. Review documents and correspondence.
  11. Check invoices and receipts.
  12. Participate in mandatory training for the integrated management system.
  13. Perform other tasks related to the development of the sector's activities, inherent to the role.
Qualifications
  • Degree in Business Administration or related fields.
  • Minimum 2 years' experience as a customer care coordinator.
  • Expertise in materials planning.
  • Experience in general administration, payments, and receivables.
  • Knowledge of ISO 9001:2015, ISO 14001:2018, and ISO 45001:2018 standards.
  • Customer Relationship Management courses.
  • Proficiency in the Microsoft Office suite.
  • Knowledge of the plastic industry.
  • Fluent in English.
#J-18808-Ljbffr

  • Jundiaí, São Paulo, Brasil TriMas Packaging group Tempo inteiro

    Customer Care Analyst Company: Rieke do Brasil Embalagens Ltda. Primary Location: Avenida Juvenal Arantes, nº 2500, Galpão 19, Condo, Jundiai, Sao Paolo BRA Employment Type: Salaried | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled Main Duties & Responsibilities Position Summary: This role is...

  • Customer Care Analyst

    4 semanas atrás


    Jundiaí, São Paulo, Brasil TriMas Packaging group Tempo inteiro

    Customer Care AnalystCompany: Rieke do Brasil Embalagens Ltda.Primary Location: Avenida Juvenal Arantes, nº 2500, Galpão 19, Condo, Jundiai, Sao Paolo 13212-15 BRAEmployment Type: Salaried | Full-TimeFunction: Customer ServiceEqual Opportunity Employer Minorities/Women/Veterans/DisabledMain Duties & ResponsibilitiesPosition Summary:This role is responsible...

  • Sales Application Analyst

    2 semanas atrás


    Jundiaí, São Paulo, Brasil SWEP Tempo inteiro

    Join to apply for the Sales Application Analyst role at SWEP17 hours ago Be among the first 25 applicantsJoin to apply for the Sales Application Analyst role at SWEPGet AI-powered advice on this job and more exclusive features.At SWEP, we believe our future rest on give more energy than we take – to our planet and to our people.As the world´s leading...

  • F&p, Sr Analyst

    4 semanas atrás


    Jundiaí, São Paulo, Brasil AGCO Tempo inteiro

    **Company Overview**At AGCO, we believe that when our employees succeed, our business succeeds. It's a people philosophy that we believe **and** invest in. We make sure all our employees - in every function, every geography and at every level - have the tools they need to be successful and take charge of their career. Because when our people grow, our...

  • F&P, Sr Analyst

    3 semanas atrás


    Jundiaí, São Paulo, Brasil AGCO Tempo inteiro

    Select how often (in days) to receive an alert:F&P, Sr AnalystDate: May 15, 2025Location: Jundiai, São Paulo, BRWorkplace Type: Hybrid/RemoteCompany OverviewAt AGCO, we believe that when our employees succeed, our business succeeds. It's a people philosophy that we believe and invest in. We ensure all our employees – in every function, every geography,...

  • FP&A Analyst Pl

    Há 3 dias


    Jundiaí, São Paulo, Brasil Ingersoll Rand Careers Tempo inteiro US$90.000 - US$120.000 por ano

    Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition,...

  • Customer Support

    2 semanas atrás


    Jundiaí, São Paulo, Brasil SWEP Tempo inteiro

    At SWEP, we believe our future rest on give more energy than we take - to our planet and to our people.As the world´s leading supplier of efficient heat transfer technology, we are driving the conversion to sustainable energy usage in heat transfer. We are dedicated to constantly creating more from less energy, material, and space.For us at SWEP, it's more...

  • Sales Application Analyst

    3 semanas atrás


    Jundiaí, São Paulo, Brasil Dover Tempo inteiro

    At SWEP, we believe our future depends on giving more energy than we take – to our planet and to our people.As the world's leading supplier of efficient heat transfer technology, we are driving the transition to sustainable energy usage in heat transfer. We are dedicated to creating more from less energy, material, and space.For us at SWEP, it's more than...


  • Jundiaí, São Paulo, Brasil beBeeDemand Tempo inteiro US$90.000 - US$110.000

    Global Demand and Planning AnalystWe are seeking a highly skilled Global Demand & Planning Analyst to join our team in delivering exceptional results to farmers worldwide.This role requires balancing targeted fill rates with inventory objectives and is suited for an individual who is analytically proficient and capable of making inferences from various data...

  • Sales Application Analyst

    3 semanas atrás


    Jundiaí, São Paulo, Brasil Dover Corporation Tempo inteiro

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Location:Jundiai, SP, BRWork Arrangement: HybridAt SWEP, we believe our future depends on giving more energy than we take – to our planet and our people.As the world's leading supplier of efficient heat transfer technology, we are driving the transition to sustainable...