CRM Analyst

About The Company We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results. About the Team/Role The Sales Enablement & CRM team ensures that our sales organization operates with the requisite tools, processes, and training to perform at its peak. From CRM hygiene to onboarding, from playbooks to partner training, this team bridges sales operations and sales excellence. The CRM Analyst is responsible for supporting CRM operations and ensuring data quality across the sales pipeline. This role focuses on database hygiene, process tracking, and alignment of CRM tools with the sales process. In this role, you’ll be... Maintaining CRM data accuracy and hygiene; Supporting lead management processes across the funnel; Assisting in the design and monitoring of CRM workflows; Preparing dashboards, reports, and performance trackers from CRM; Supporting the manager in system improvements and adoption initiatives. We’re eager to be in touch because you have... Background in Business, IT, Data Analytics, or related fields; Strong Excel/Google Sheets skills; basic familiarity with CRM systems required; Detail orientation and organizational skills; Fluency in English (mandatory); Mandarin is a strong plus; Curiosity for CRM processes and willingness to learn system improvements. Why you’ll love working at DiDi We create user value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data-driven We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. Win-win Collaboration Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. Growth We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. Diversity and Inclusion Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all. Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). Seniority level Entry level Employment type Full-time Job function Business Development and Sales Industries Software Development #J-18808-Ljbffr