Product & Customer Insights Manager

Fluency (oral and written) in English and Spanish;
- Bachelor's Degree;
- 3+ years of experience in product or program management, market research, business development or consulting;
- Experience defining program requirements and using data and metrics to determine improvements.
Job summary
Are you eager to influence business decisions to improve the Seller experience of Amazon’s thriving marketplace in LATAM? Amazon is looking for a talented, and highly motivated individual to join our Seller Experience team.
As a Product & Customer Insights Manager on the Seller Experience team, you will diagnose current Amazon marketplace services, metrics, and processes, identify opportunities, and propose future-state recommendations. You will help contribute to our Seller roadmap of studies, and will innovate and build new methodologies and products to continuously iterate and improve the Seller Experience - all in an effort to better serve our Sellers.
Key job responsibilities
- Project Management: Support initiatives to benchmark and improve the Amazon experience. Develop program scope, manage data collection and analysis, and identify best practices;
- Generate Insights: Understand business problems across business units, geographies and product lines to create meaningful insights that help Amazon improve our customer experience;
- Technology Acumen: Conduct tech assessments, deep dives and research to understand technology and underlying systems. Collaborate with our technical services to improve data collection and analysis, as well as root cause potential customer experience barriers or gaps;
- Innovation: Identify, track, and monitor industry/experience trends and drivers of customer satisfaction. Develop new tools, methodologies, and/or standards for measuring customer experience;
- Teamwork: Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision Experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
- Experience in areas such as management consulting, online seller business management, brand management, product management, or market research;
- Experience in the Seller/Marketplace space;
- Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment;
- Proven history of having worked across cross-functional teams and functions;
- Strong oral and written communication skills, including experience reviewing results with senior management and working in a global team setting;
- Demonstrated knowledge of key business financial metrics;
- Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations;
- Passion for customer experience combined with business curiosity and a strategic viewpoint;
- Ability to handle changing priorities and use good judgment.

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