Parts Specialist

2 semanas atrás

São Paulo, Brasil O'Reilly Auto Parts Tempo inteiro

Overview

Join to apply for the Parts Specialist role at O'Reilly Auto Parts .

Responsibilities
  • Provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks.
  • Follow and promote all company customer service programs, e.g. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
  • Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
  • Assist managers and/or installer service specialists in serving professional customers as needed and directed.
  • Complete assigned company training relevant to position.
  • Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
  • Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions accurately.
  • Process exchanges and returns for credit in accordance with company policies and procedures.
  • Address and resolve customer complaints in a friendly manner.
  • Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
  • Perform daily operational tasks such as preparing returns to be shipped to the distribution center, assisting with monthly stock adjustments and inventory cycle counts.
  • Operate brake lathe and other store test equipment after training and company requirements are met.
  • Perform in-store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules).
  • Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company eligibility requirements).
  • All other duties as assigned.
Qualifications
  • Required:
  • Ability to quickly match alphanumeric sequences
  • Ability to provide outstanding, friendly and professional customer service
  • Must be able to multitask, handling customers on the phone and in the store at the same time
Desired
  • Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
  • ASE certification
  • Fluency in multiple languages (Spanish is highly desired)
Total Compensation / Benefits
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
Equal Opportunity Employer

Note: Emphasized text in original has been retained in plain form where possible within allowed tags. The Company is an equal opportunity employer and does not discriminate on the basis of protected characteristics as defined by applicable law.

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