Brazil Partner Rostering Operations Manager, Khan

**ABOUT KHAN ACADEMY**
**OUR COMMUNITY**
Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.
**KHAN ACADEMY BRAZIL**
Khan Academy Brazil aims to deliver a world class user experience to learners that is locally relevant with content, programs, and resources for teachers, schools, and districts. Our platform is a supplemental educational digital resource that offers interactive activities based on mastery-based learning for K-12 grades covering Math, Portuguese, and Science, all aligned to BNCC. We serve more than 6 million learners across our websites, apps and youtube channels and our goal is to scale the impact of our platform by focusing on partnerships with public districts in Brazil.
**ABOUT THE ROLE**
Khan Academy Brazil is seeking a dynamic and highly organized individual to fill the role of Brazil Partner Operations Manager. The Brazil Partner Operation Manager will support our licensed district partners in setting up and syncing their nightly rosters so that teachers, students, and administrators can easily access their rostered Khan Academy accounts.
**Your key responsibilities**:
- Meet with school partners during the initial onboarding call to gather relevant rostering information and provide an overview of the rostering process.
- Document relevant rostering details for each school partner.
- Manage the technical setup of assigned student rosters, paying close attention to accuracy.
- Closely monitor new partner account activation and provide support for any issues that arise.
- Communicate with internal and external stakeholders regarding school partner onboarding and activation status.
- Support internal team members with technical issues reported by their district partners.
- Monitor the daily roster sync and contact school partners to confirm large roster changes.
**ABOUT YOU**
**What you bring**:
- An appreciation for learning how technology works at a deep level
- An ability to identify when something is working as intended or if an issue needs to be addressed.
- An enjoyment for building, documenting, and improving internal processes so things run smoothly and all stakeholders are informed.
- Strong verbal and written communication skills
- A flexible and people-first attitude
- Excellent prioritization skills and follow-through.
- Proven problem-solving skills, with a proactive attitude to anticipate and resolve challenges effectively
- Knowledge of K-12 student information systems is a plus.
- Experience working with Clever or Layers rostering systems is a plus
- Proficiency in Microsoft Office Suite, Google Suite, and modern project management and productivity platforms, as well as strong capabilities in managing schedules and logístical planning
- Residency or willingness and ability to relocate to São Paulo, demonstrating flexibility and commitment to the role. Work permission in Brasil.
- Portuguese and English proficiency
**PERKS AND BENEFITS**
We may be a non-profit, but we reward our talented team extremely well.
- Competitive salaries with great healthcare and life insurance benefits
- Flexible schedules and personal time off beyond regular vacations
- Professional development focus
- An exceptional team that trusts you and gives you the freedom to do your best
- The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
- A kind and welcoming workplace with opportunities to connect through affinity, ally, and social groups

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