Director Software Engineer | CXTech

4 semanas atrás

Maceió, Brasil Wellhub Inc. Tempo inteiro

We are hiring a Director Software Engineer to our CXTech team in Brazil This is a Remote – Brasil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil. As a Software Engineer Director you will lead three teams that develop solutions to be used by the Customer Experience team, guiding tech leads and fostering an environment of technical excellence and strong team dynamics. Your role is pivotal in shaping the engineering and product development landscapes, ensuring that our technical strategies align seamlessly with business objectives. CXTech uses artificial intelligence to build scalable self-service support solutions to decrease ticket volume and streamline complex issue resolution for greater efficiency and productivity. The CXTech team is responsible for developing and maintaining the entire CX ecosystem such as Help Center, online and offline support, internal customer management system and customer support system (Zendesk). The main KPIs are digital deflection, overall contact rate, human agent productivity, and chatbot CSAT. YOUR IMPACT Guide the team with AI solutions to increase deflection and improve customer support efficiency; Oversee, mentor, and guide one or multiple engineering teams and their leads to deliver on large-scale projects with high complexity, ensuring alignment with company goals and strategic priorities; Partner with senior leadership to influence and drive engineering and product roadmaps, focusing on scalability, innovation, and business value. You'll have a direct impact on company-wide decisions; Foster engineering excellence by advancing best practices, improving development processes, and ensuring the technical vision remains relevant and actionable. You’ll champion the use of cutting-edge technologies and techniques to maintain a competitive edge; Work closely with product, operations, and business stakeholders to ensure engineering outputs drive measurable business success, such as user growth, operational efficiency, and revenue generation; Cultivate a high-performing culture by mentoring engineering leaders and teams, ensuring continuous professional development and creating a clear path for career progression; Ensure critical systems and services operate at high availability and scalability while remaining adaptable to new business models and client needs; Work in a collaborative and agile environment that prioritizes people over process and is laser-focused on productivity; Drive data-driven decision-making processes, ensuring that metrics and KPIs guide engineering priorities and resource allocation; Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. #J-18808-Ljbffr

  • Software Engineer

    4 semanas atrás

    Maceió, Brasil Canonical Tempo inteiro

    Join to apply for the Software Engineer - OpenStack role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Software Engineer - OpenStack role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and...

  • Software Engineer

    3 semanas atrás

    Maceió, Brasil Canonical Tempo inteiro

    Software Engineer (Python/Linux/Packaging) Join to apply for the Software Engineer (Python/Linux/Packaging) role at Canonical Software Engineer (Python/Linux/Packaging) 1 week ago Be among the first 25 applicants Join to apply for the Software Engineer (Python/Linux/Packaging) role at Canonical Canonical is a leading provider of open source software and...

  • Lead Golang Software Engineer, Commercial Systems

    4 semanas atrás

    Maceió, Brasil Canonical Tempo inteiro

    Lead Golang Software Engineer, Commercial Systems Join to apply for the Lead Golang Software Engineer, Commercial Systems role at Canonical Lead Golang Software Engineer, Commercial Systems 1 week ago Be among the first 25 applicants Join to apply for the Lead Golang Software Engineer, Commercial Systems role at Canonical Get AI-powered advice on this job...

  • Senior Software Engineer, Tech Lead

    4 semanas atrás

    Maceió, Brasil Metacto Tempo inteiro

    Brazil Full time Tech Lead Software Engineer Senior Software Engineer, Tech Lead (Brazil) At MetaCTO, we specialize in helping startups and growing companies turn visionary ideas into successful digital products through expert app development and fractional CTO services. As a Senior Software Engineer, Tech Lead, you’ll combine hands-on development with...

  • Senior Software Engineer, Backend

    4 semanas atrás

    Maceió, Brasil ClassPass Tempo inteiro

    Senior Software Engineer, Backend (Remote) Join to apply for the Senior Software Engineer, Backend (Remote) role at ClassPass Senior Software Engineer, Backend (Remote) Join to apply for the Senior Software Engineer, Backend (Remote) role at ClassPass At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and...

  • Python and Kubernetes Software Engineer

    4 semanas atrás

    Maceió, Brasil Canonical Tempo inteiro

    Python and Kubernetes Software Engineer - Data, AI/ML & Analytics Join to apply for the Python and Kubernetes Software Engineer - Data, AI/ML & Analytics role at Canonical Continue with Google Continue with Google Python and Kubernetes Software Engineer - Data, AI/ML & Analytics 4 months ago Be among the first 25 applicants Join to apply for the Python and...

  • Golang System Software Engineer

    4 semanas atrás

    Maceió, Brasil Canonical Tempo inteiro

    Golang System Software Engineer - Containers / Virtualisation Canonical is hiring for the Golang System Software Engineer - Containers / Virtualisation role. Location: This is a remote position available in EMEA and the Americas. What you will focus on Design, implement and document system level Go code Model data, design database schema and implement data...

  • Senior Full Stack Software Engineer

    1 semana atrás

    Maceió, Brasil Velozient Tempo inteiro

    We are seeking a remote, full-timeSenior Full Stack Software Engineerwith 5+ years of software development experience.Candidates must have a strong background in React.js and experience with either Golang, Node.js, or Java, with a strong desire to adopt Golang as the primary back-end technology.In this position, you will play a foundational role in building...

  • Senior Embedded Products and Software Reliability Engineer

    4 semanas atrás

    Maceió, Brasil GE Vernova Tempo inteiro

    Senior Embedded Products and Software Reliability Engineer We are seeking a highly skilled Senior Embedded Reliability Engineer with a strong background in protection and control systems, energy management devices, and utility‑scale software for transmission and distribution (T&D) applications. In this role, you will lead reliability initiatives across the...

  • Data Engineer

    4 semanas atrás

    Maceió, Brasil Netrix Global Tempo inteiro

    Join to apply for the Data Engineer role at Netrix Global 3 days ago Be among the first 25 applicants Join to apply for the Data Engineer role at Netrix Global Netrix Global is looking for a Data Engineer for the Professional Services – Data Intelligence department. The Data Engineer will be responsible for identifying, creating, analyzing and preparing...