Area Manager

4 semanas atrás

Rio de Janeiro, Brasil Amazon Tempo inteiro

Area Manager - Outbound & Delivery, Fulfillment Center

At Amazon, we're working to be the most customer-centric company on earth. Since our founding in 1994, we've grown from an online bookstore to a global technology leader in e-commerce, cloud computing, digital streaming, and artificial intelligence.

We distribute millions of products each year to our loyal customers across more than 100 countries. Our innovative spirit drives us to constantly push boundaries and redefine what's possible in logistics and delivery.

As we continue to expand our operations, we're seeking exceptional leaders who share our passion for innovation and customer obsession. At Amazon, you'll have the opportunity to work on projects, collaborate with world-class talent, and make a tangible impact on millions of customers' lives.

Role Overview: As an Area Manager - Outbound and Delivery, you will play a crucial role in our complex and fast-paced logistics network. This dynamic position combines responsibilities across our Fulfillment Center (FC) and Delivery Station (DS) operations, requiring a versatile leader who can seamlessly manage both outbound processes and delivery preparations.

You'll be at the forefront of our customer-facing operations, ensuring that millions of packages are processed efficiently and prepared for timely delivery. Your focus will span four key areas: safety, quality, customer experience, and productivity.

Key Responsibilities:

  • Team Leadership: Manage and develop a team of warehouse associates and delivery personnel, oversee performance, provide training, and address team member needs.
  • Operational Management: Review work forecasts and set productivity targets to meet overall building objectives, oversee the outbound process from order fulfillment to last-mile delivery preparation.
  • Safety & Compliance: Implement and support all safety programs and ensure OSHA compliance, maintain a safe work environment for all associates in both FC and DS areas.
  • Process Improvement: Identify and lead process improvement initiatives using Lean tools, analyze metrics to find root causes and drive operational enhancements.
  • Cross-functional Collaboration: Liaise with internal teams and external partners to ensure smooth outbound and delivery operations, communicate daily metrics and report exceptions to relevant departments.

A day in the life: Work flexible schedules, including nights, weekends, and holidays as required, operate in both Fulfillment Center and Delivery Station settings, thrive in a dynamic, fast-paced atmosphere.

Basic Qualifications
  • Bachelor's degree or equivalent
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
  • Speak, write, and read fluently in English
  • Speak, write, and read fluently in Portuguese
  • Employee and performance management experience
Preferred Qualifications
  • Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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