Customer Support Associate
2 semanas atrás
**What we offer****ROLE DESCRIPTION**:**EXPECTATIONS AND TASKS**:**Responsibilities**:Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departmentsMaintaining the quality of the customer support organization (release readiness, process definition, training, service audits )Document transactions in CRM systemCreate content for knowledge base systemsTasksSupport customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skillsObtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniquesTo seek out opportunities to add value to customers during all interactions,Diagnosing and anticipating current and future customer learning needs and provide assistance with both.Resolve 80% of functional questions on first contact**WORK EXPERIENCE**:Working in a customer service call center or help desk environment strongly preferredWorking with individuals from diverse cultures preferredWorking within structured time frames that provide limited flexibilityExternal and Internal client experienceExperience with creative problem solving for customers**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPENTENCIES**:Associates or Bachelor’s Degree Preferred**We are SAP****Our inclusion promise**SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time |
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Customer Support Associate
2 semanas atrás
Rio de Janeiro, Brasil SAP Tempo inteiro**What we offer** **ROLE DESCRIPTION**: **EXPECTATIONS AND TASKS**: **Responsibilities**: Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits ) Document...
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Sales Support Associate
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Rio de Janeiro, Brasil Equinix Tempo inteiro**Who are we?**Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...
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Associate Linux Support Engineer
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Rio de Janeiro, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Associate Linux Support Engineer role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Associate Linux Support Engineer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our...
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Rio de Janeiro, Brasil SupportYourApp Tempo inteiroCustomer Support Consultant – Remote (USD Compensation) SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders such as MasterCard, Calm, and MacPaw since 2010 to deliver secure customer and technical support in 30+ countries. We support clients in 60 languages across diverse industries. Join our...
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Customer Support Specialist
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Account Associate
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Rio de Janeiro, Brasil Orange Tempo inteiro**votre rôle**: **key accountabilities **customer engagement and support**: - Accountable to drive Organic growth upselling activitie (organic Growth is defined as “Commercial moves, adds and changes for an existing customer, covered by a signed contract and that does not require negotiation new contract ammendments)” - Owns customer governance...
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Account Associate
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Rio de Janeiro, Brasil Orange Business Tempo inteiro**Votre rôle**:**Key accountabilities****Customer engagement and support**:- Accountable to drive Organic growth upselling activitie (organic Growth is defined as “Commercial moves, adds and changes for an existing customer, covered by a signed contract and that does not require negotiation new contract ammendments)”- Owns customer governance structure...
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Support Technician
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Rio de Janeiro, Brasil Marlink Group Tempo inteiroAbout usWherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push...
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Support Technician
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Rio de Janeiro, Brasil Marlink Group Tempo inteiroAbout us Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies. Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push...
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Customer Support Consultant
Há 2 dias
Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo inteiroWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...
