It Desktop Support Engineer

Há 16 horas

São Paulo, Brasil Sky Systems, Inc. (Skysys) Tempo inteiro

Job Title : IT Desktop Support Technician Job Type & Location : 100% Onsite - 5 days a week Site Address : Av. das Nações Unidas, o andar - Torre A, Ala A - Condomínio WT Morumbi - Vila Gertrudes, Sao Paulo, Brazil Job Requirements : Technical Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting or violating the hardware warranty or customer security compliance requirements. Experience in installing, technical troubleshooting and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break / fix including basic administration of Windows OS and MAC / Linux OS (preferred). Usage knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels, all under 'Smart Hands' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and resolving issues related to end‑user network cabling. Experienced in repeat call analysis and developing preventive actions, problem management, excellent written and oral communication skills with clients and management, and people skills. Takes proactive ownership and works with a sense of urgency. Preferably with an associate degree in electronics and CompTIA A+ certification. May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, etc.) Experience with ticketing tools (ServiceNow, Remedy, etc.) Must-have: Desktop imaging Application installation / support Outlook issues troubleshooting Printer-related troubleshooting Conference room management Knowledge of ticketing tool Non-technical skills Good customer management skill, good oral and written communication Ability to interact and work with customers at different levels Driven and result-oriented Passionate about the work Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules Language requirement: English speaker #J-18808-Ljbffr

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