Implementation Specialist

Há 3 dias

Belo Horizonte, Brasil Remote Jobs Tempo inteiro

Overview

This position is posted by Jobgether on behalf of Ashby. We are currently looking for an Implementation Specialist - Americas in North America.

We are seeking a detail-oriented and customer-focused Implementation Specialist to lead the end-to-end implementation of complex solutions for new customers. In this role, you will collaborate closely with cross-functional teams and strategic clients to ensure smooth onboarding, fast time to value, and a strong foundation for long-term success. You will manage projects, provide technical guidance, and serve as a trusted advisor to customers, helping them navigate change and optimize adoption. This role offers an opportunity to make a tangible impact on customer satisfaction while working in a fast-paced, collaborative, and remote-first environment.

Accountabilities
  • Manage and execute end-to-end implementation and onboarding projects, ensuring milestones and deliverables are met
  • Develop and execute implementation plans tailored to each customer’s needs, with a focus on enterprise clients
  • Serve as the customer’s primary guide and advocate throughout the implementation process
  • Apply change management practices to help customers adapt to new systems and processes
  • Provide technical guidance on complex solutions and advise on best practices to maximize value
  • Collaborate with cross-functional teams including Customer Success, Sales, Product, Engineering, and Operations
  • Proactively identify customer challenges and opportunities, recommending process improvements
  • Maintain thorough documentation of project plans, customer configurations, and internal knowledge
Requirements
  • Proven experience managing and executing implementation or onboarding projects in a customer-facing role
  • Strong customer-centric mindset with excellent relationship-building and communication skills
  • Demonstrated ability to understand technical solutions and guide customers through complex systems
  • Skilled in project management, with the ability to organize, track, and deliver on multiple initiatives
  • Experience with change management and process improvement initiatives
  • Comfortable working remotely and managing stakeholders across distributed teams
  • Strong critical thinking, problem-solving, and solutions-oriented approach
  • Detail-oriented, technically proficient, and data-driven
  • Advanced English communication skills
  • Willingness to travel occasionally
Benefits
  • Competitive compensation with salary range of $110K-$140K plus equity
  • Fully remote role within North America, flexible working environment
  • Unlimited PTO with recommended four weeks per year
  • Twelve weeks of fully paid family leave (US)
  • Generous equipment, software, and office furniture budget
  • $100/month education budget with support for conferences or larger learning investments
  • Opportunity to work with a highly skilled, collaborative team
  • Professional growth and exposure to complex, enterprise-level customer implementations
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