Project Quality Leader

Overview Join to apply for the Project Quality Leader - São Paulo role at Schneider Electric. The Project Quality Leader (PQL) is responsible for ensuring that all aspects of project quality are managed and maintained across the project lifecycle. Key Responsibilities Review quality requirements, identify quality risks and define appropriate mitigation plans. Assess quality assurance and quality control requirements and detection of deviations. Support Tendering Managers on estimating the resources (hours + costs) needed for the project quality. Prepare Project Quality Plan (PQP) and Project Quality Control Plan / Inspection Test Plan (PQCP / ITP) and any additional quality documents required by the customer. Review quality tender specifications qualification. Participate in the tender & project kick-off, as well as in the Project review governance when quality is necessary. Coordinate creation, completion and approval of quality documentation. Monitor performance metrics to track quality performance throughout the project lifecycle. Conduct internal assessments, inspections and audits to assess the compliance with project quality standards. Coordinate the correction and prevention actions for project non-conformities, lead communication and problem solving with customer. Identify areas for improvement (on project level) and coordinate corrective & preventive actions for project quality issues as per SE directives. Ensure compliance with the existing quality and customer satisfaction processes & train team members on quality processes and procedures. Lead customer interviews during project execution, collect regularly customer feedback & build action plan to ensure customer satisfaction. Lead or contribute to cross analysis of project quality KPIs, Lessons Learnt, offers and solutions quality. Lead or contribute to customer interviews to collect and analyze feedback. Provide expertise, guidance and support to project teams on quality-related matters based on previous project quality experience. Contribute to developing, implementing and improving quality assurance and quality control processes. Participate, for support as quality SME, in the supplier qualification process which is led by Supply Chain. Plan and lead quality training and awareness program for project teams. Participate in the Quality community (PQL, QMS, etc.) (events, training, etc.). Required Skills and Capabilities Excellent communication and negotiation skills and capability to obtain buy-in. Demonstrate leadership and collaboration abilities in multiple business, complex cross functional and multicultural environment. Analytical and problem-solving skills to identify quality issues and implement corrective actions. Leadership and conflict management abilities to guide and motivate project teams towards achieving high quality project. High attention to detail to ensure thorough quality assessments and documentation. Demonstrate proactivity approach to continuous improvement and adherence to quality standards. Ability to execute on challenging time constraints, prioritize, and manage indirect resources in a matrix organization. Reporting You will report to the CS&Q (Customer Satisfaction and Quality) entity, which had a transversal role across Businesses and Operations entities. Project teams are either under the GCPO (Global Customer Project Operations) or Hub accountability. Qualifications 5 to 10 years' professional experience in quality management roles and customer experience. Experience in the Data Centre industry is significant. Stakeholder Management and influencing skills are required. Certifications: Green Belt or Black Belt certification - good to have. Quality Management (e.g. ISO standards) - good to have. Technical and functional skills: Expertise in QMS, quality control & assurance principles and methodologies (Root cause Analysis, Fishbone, 8D etc.) and proficiency in quality management tools and software. Expertise in risk management, customer relationship and project management and auditing. Expertise project execution quality fundamentals (change, supplier, contractor and requirement management) - good to have. General technical knowledge in engineering and manufacturing. Native Portuguese Speaker. Fluent in English (spoken and written). Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Quality Assurance. Industries: Automation, Machinery Manufacturing. #J-18808-Ljbffr