
Rep, Customer Care
4 semanas atrás
**The SPA Claims Customer Care Representative is part of the global Center of Excellence (COE) supporting Ship from Stock and Credits (SFSAC) to RA Distributor partners. This process supports negotiated pricing and has a direct impact on both RA and their Distributor’s cash flow. In supporting the processing of these credits, all compliance and legal requirements must be met within the decision authority that is provided in this role. In addition to claim credit process, analysis of claim errors, agreements, credit values and trends is critical to ensure that the process is always in control. The CC Rep in this role will interact with the people within the COE, but also other functional areas of RA taking ownership of resolving claim processing and or customer issues within and outside of their physical location.**
**LEADERSHIP**
- Analyze the root cause of issues, take corrective action and evaluate the impact of the problem on other similar transactions. If appropriate take additional corrective actions and share results with Manager and other team members.
- Take responsibility for continuous development and performance.
- Identify, research, analyze and implement process improvement ideas in primary work area and across work areas.
- May lead a small work group or direct the activities of those with less experience.
**INTERPERSONAL**
- Coordinate and provide support and training relevant to position for internal and external customers as needed.
- Interact with others internally and externally supporting the overall company culture and initiatives. Interact effectively with customers in other regions than home location.
- Lead or represent SPA Claims processes in project management activities with other business units as necessary or required.
- Demonstrates knowledge and confidence in SPA Claims processes, following standard operating procedures.
**BUSINESS**
- Resolves discrepancies and initiates timely corrective action, coordinating with internal and external customers as needed.
- Coordinate resolution of accounts receivable discrepancies with the credit and collections team.
- Issue/authorize credit based on approved Delegation of Authority level.
- Provide review and approval to distributor’s credit request on a daily basis, uploading claims into SAP as received by RA Distributors in other regions of the world.
- Responsible for the relationship with a specific RA Distributor Partner, working directly to review and address any claim related request/issue.
- Prepare monthly activity reports. Support preparation of monthly metric reports and graphs as required.
- Ensures familiarity of, and adherence to, company policies and procedures. Appropriately applies policies and procedures in compliance with government laws.
Qulifications
Bachelor´s degree in administrative field
2 years of experience doing related activities
English Fluent, Spanish is a plus
LI-RG01
-
Customer Care Rep
Há 3 dias
Greater São Paulo Area, Brasil PayPal Tempo inteiro R$35.000 - R$45.000 por anoThe CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that...
-
Bilingual Customer Success
2 semanas atrás
São Paulo, Brasil Abby Care Tempo inteiroBilingual Customer Success - Family Care Associate Join to apply for the Bilingual Customer Success - Family Care Associate role at Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay,...
-
Customer Care Agent
3 semanas atrás
Sao Paulo, Brasil Brüel & Kjær Tempo inteiroThis job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.At HBK, we live up to...
-
Customer Care Analyst
3 semanas atrás
Sao Paulo, Brasil Swile Tempo inteiro**Sobre nós ✨**A**Swile** é a scaleup pioneira de benefícios flexíveis no Brasil e na França. A nossa missão é ajudar a oferecer um melhor ambiente de trabalho para os seus colaboradores através dos benefícios flexíveis que entregamos por meio de uma tecnologia de ponta.Fundada em 2016 e reconhecida como uma das melhores empresas para trabalhar...
-
Customer Care Analyst
3 semanas atrás
Sao Paulo, Brasil Swile Tempo inteiro**Sobre nós ✨**A**Swile** é a scaleup pioneira de benefícios flexíveis no Brasil e na França. A nossa missão é ajudar a oferecer um melhor ambiente de trabalho para os seus colaboradores através dos benefícios flexíveis que entregamos por meio de uma tecnologia de ponta.Fundada em 2016 e reconhecida como uma das melhores empresas para trabalhar...
-
Customer Care Report Analyst
Há 3 dias
Sao Paulo, Brasil Viasat Tempo inteiro**Job Description**: - One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly,...
-
Customer Care Report Analyst
4 semanas atrás
Sao Paulo, Brasil Viasat Tempo inteiro**Job Description**:- One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly,...
-
Assistente de Customer Care
4 semanas atrás
Sao Paulo, Brasil Merieux NutriSciences Tempo inteiro**Assistente de Customer Care**Piracicaba/SP Rua Aujovil MartiniRegular**MERIEUX NUTRISCIENCES**Como um parceiro de confiança, nossa missão de Saúde Pública é tornar os sistemas alimentares mais seguros, mais saudáveis e mais sustentáveis. Através de nossa rede global em 27 países, oferecemos a nossos clientes uma ampla gama de testes e soluções...
-
Customer Care Improvement Expert
4 semanas atrás
Sao Paulo, Brasil Dow Tempo inteiro**Our purpose** Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity. We are an innovative, customer centric, inclusive, and sustainable materials science company. - Employing 36,500 individuals - Across 109...
-
Customer Care Improvement Expert
1 dia atrás
Sao Paulo, Brasil Dow Tempo inteiro**Our purpose** Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity. We are an innovative, customer centric, inclusive, and sustainable materials science company. - Employing 36,500 individuals - Across 109...