Customer Success Specialist
3 semanas atrás
At SITA we believe in putting the customer at the center of everything we do.
One of the primary objectives of this role is to make SITA customers successful by partnering and advocating with them (Up to Manager level) on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes.
As a **Customer Success Specialist (Network Infrastructure)** your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and flexibility in the face of any situation that may arise.
At SITA, we achieve more, together. Are you ready to join us?
- Acts as a point of contact and manages all customer requests for service promptly and professionally.
- Analyze problematic situations and occurrences and implements solutions.
- Identify risk areas and escalate operational issues as required. Act as the operational point of contact for Customers Users Service Providers and line management and proactively monitor SITA customer services.
- Review the monthly CSM revenue and ensure that all CSM related services are correctly billed.
- Acts as a point of contact and manages all customer requests for service promptly and professionally.
- Analyze problematic situations and occurrences and implements solutions.
- Identify risk areas and escalate operational issues as required. Act as the operational point of contact for Customers Users Service Providers and line management and proactively monitor SITA customer services.
**Qualifications**:
**Who You Are**
- Experienced professional, 3+ years of experience with 2 years or more experience in a related role, delivering IT services to internal or external customers.
- 1 year or more showing management experience in a customer facing environment. Ideally. working independently.
- Experience in Airline / Air Transport industry is highly desirable.
- Experience working in a matrix management environment is desirable, ideally multi-cultural.
- Experience working successfully in a process-oriented environment.
- Experience of continuous service improvement methods is desirable.
- CCNA certified (desirable)
- Knowledge about routers, switches, firewalls, SDWAN (essential)
- English (intermediary)
- Spanish (desirable)
What we offer
SITA's workplace is all about diversity many different countries and cultures are represented in our workforce, and colleagues who've been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you'd expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
Welcome to SITA
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